At a Glance
- Tasks: Coordinate with residents and teams to deliver impactful housing projects.
- Company: Join Tower Hamlets Council, a dynamic and diverse community in London.
- Benefits: Enjoy generous leave, flexible working, and a supportive work environment.
- Other info: Be part of an inclusive culture that values diversity and collaboration.
- Why this job: Make a real difference in people's lives while shaping your community.
- Qualifications: Experience in resident liaison and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
12 months Fixed Term/Secondment – Fixed term for external candidates and secondment for internal candidates.
We are currently recruiting for an enthusiastic and customer focused Resident Liaison Co-ordinator to join our Property Services Team to help deliver capital works projects. The post will be reporting to the Project Manager. There has never been a better time to join, the council has recently approved a historic £609 million investment package to improve council housing over the next decade. This investment is part of a dedicated housing improvement program aimed at ensuring council tenants have safe, secure, and energy efficient homes. This is an opportunity to help shape the borough, the community, and to help make a lasting impact.
At the heart of London’s east end, and a stone throw away from the city, we provide housing and housing services to 21,000 Londoners, with an even split between tenants and leaseholders.
You will need:
- Two years’ experience in resident liaison roles dealing with refurbishment works in the public or private sector.
- Experience in liaising with housing management and customer service teams.
- Significant experience in dealing with members of the public in stressful and complex environments.
- An ability to build relationships quickly with internal and external stakeholders and customers.
- Strong written communication skills and an ability to communicate matters in a structured way.
- A wide range of knowledge of refurbishment processes.
- Be passionate about delivering the best possible results for your residents.
- Exhibit LBTH Ways of Working and demonstrate how your own passion and drive for what you do is in tune with our organisational Values.
The selection process will entail a written assessment and interview.
Our Benefits:
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
- Flexible and agile working to support work–life balance.
- Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
About Tower Hamlets:
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
Resident Liasion Co-ordinator employer: Tower Hamlets Homes Ltd
Tower Hamlets Council is an exceptional employer, offering a unique opportunity to make a meaningful impact in one of London's most dynamic boroughs. With a strong commitment to employee development, generous benefits including a Local Government Pension Scheme and flexible working arrangements, we foster a supportive and inclusive work culture that values diversity and collaboration. Join us at our award-winning Town Hall in Whitechapel, where you can thrive in a modern environment dedicated to improving the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liasion Co-ordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with residents and stakeholders, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the team. Think about what you want to know regarding their housing improvement projects and how you can contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Tower Hamlets.
We think you need these skills to ace Resident Liasion Co-ordinator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about delivering the best results for residents and how that aligns with our values.
Tailor Your Experience:Make sure to highlight your relevant experience in resident liaison roles. We’re looking for specific examples of how you've dealt with refurbishment works and liaised with housing management teams, so don’t hold back!
Communicate Clearly:Strong written communication skills are key for this role. Structure your application well, using clear language to convey your thoughts. Remember, we want to see how you can communicate effectively with both internal and external stakeholders.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications. Plus, it’s super easy to do!
How to prepare for a job interview at Tower Hamlets Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of refurbishment processes and the specific projects the council is involved in. Being able to discuss these topics confidently will show that you're genuinely interested and well-prepared.
✨Showcase Your People Skills
As a Resident Liaison Co-ordinator, you'll be dealing with a variety of stakeholders. Prepare examples of how you've successfully built relationships in previous roles, especially in stressful situations. This will demonstrate your ability to connect with residents and colleagues alike.
✨Communicate Clearly
Strong written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a brief summary of your experience to share during the interview.
✨Align with Their Values
Familiarise yourself with Tower Hamlets' TOWER values: Together, Open, Willing, Excellent, and Respect. Think about how your own passion and drive align with these values, and be ready to discuss this during your interview to show you're a great cultural fit.
