Resident Liaison & Housing Refurbishment Coordinator

We are currently recruiting for an enthusiastic and customer focused Resident Liaison Co-ordinator to join our Property Services Team to help deliver capital works projects. The post will be reporting to the Project Manager. There has never been a better time to join, the council has recently approved a historic £609 million investment package to improve council housing over the next decade. This investment is part of a dedicated housing improvement program aimed at ensuring council tenants have safe, secure, and energy efficient homes. This is an opportunity to help shape the borough, the community, and to help make a lasting impact.

At the heart of London’s east end, and a stone throw away from the city, we provide housing and housing services to 21,000 Londoners, with an even split between tenants and leaseholders.

You will need:

• Two years’ experience in resident liaison roles dealing with refurbishment works in the public or private sector.
• Experience in liaising with housing management and customer service teams.
• Significant experience in dealing with members of the public in stressful and complex environments.
• An ability to build relationships quickly with internal and external stakeholders and customers.
• Strong written communication skills and an ability to communicate matters in a structured way.
• A wide range of knowledge of refurbishment processes.
• Be passionate about delivering the best possible results for your residents.
• Exhibit LBTH Ways of Working and demonstrate how your own passion and drive for what you do is in tune with our organisational Values.

The selection process will entail a written assessment and interview.

Our Benefits:

• Local Government Pension Scheme membership.
• Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
• Flexible and agile working to support work–life balance.
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.