At a Glance
- Tasks: Manage customer enquiries and improve parking services for the community.
- Company: Join a dedicated team within the Communities Directorate.
- Benefits: Competitive salary, generous leave, and career development opportunities.
- Other info: Enjoy a supportive environment with a focus on service improvement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service or local government is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
This is a 12 month FTC/Secondment. We are recruiting for a Parking Customer Liaison Officer to join our Parking & Mobility Services within the Communities Directorate. If you are passionate about delivering excellent customer‑focused parking services, supporting residents with accessible parking solutions, and driving service improvement, committed to achieving positive outcomes, and bring relevant experience in parking, local government, or customer liaison work, we would love to hear from you.
Responsibilities
- Manage and respond to customer enquiries, complaints, Freedom of Information requests, and Member enquiries, ensuring timely and high‑quality responses.
- Oversee the administration and delivery of personalised disabled parking bays, including site visits, stakeholder engagement, and maintaining accurate records.
- Investigate complex and sensitive cases, including misuse of Blue Badges, and support multi‑service responses involving senior officers, Members, and external partners.
- Work collaboratively with internal teams, external agencies, and the community to deliver effective parking and mobility solutions and support service improvements.
Qualifications
- Good general education or relevant qualification, or at least 3 years’ experience in a related field such as parking, mobility services, or local government.
- Experience managing customer enquiries, complaints, or casework, and working effectively with the public and stakeholders.
- Strong knowledge of parking and mobility legislation, policy, and local government processes, along with the ability to analyse and present information clearly.
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community.
Benefits
- Competitive salary (Grade H)
- Local Government Pension Scheme membership.
- Generous annual leave plus bank holidays and 3 additional days at Christmas.
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Parking Customer Liaison Officer employer: Tower Hamlets Homes Ltd
As a Parking Customer Liaison Officer within our Parking & Mobility Services, you will be part of a supportive and community-focused work environment that prioritises excellent customer service and service improvement. We offer competitive salaries, generous leave entitlements, and robust learning and development opportunities to help you grow in your career while making a meaningful impact in the community. Join us in delivering accessible parking solutions and enhancing the mobility experience for residents in a collaborative and diverse setting.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the parking and mobility services sector. Attend local government events or community meetings where you can meet potential colleagues and learn more about the role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of parking legislation and customer service best practices. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with hiring managers, highlight your relevant experience in managing customer enquiries and resolving complaints. Use specific examples to demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Parking Customer Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in parking, customer service, or local government. We want to see how your skills align with the role of Parking Customer Liaison Officer!
Showcase Your Communication Skills:Since this role involves managing enquiries and complaints, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would handle customer interactions.
Highlight Relevant Experience:If you've got experience in managing customer enquiries or working with stakeholders, make it shine! We love seeing examples of how you've tackled similar challenges in the past.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tower Hamlets Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of parking and mobility legislation, as well as local government processes. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Customer Focus is Key
Prepare examples from your past experience where you've successfully managed customer enquiries or complaints. Highlight how you delivered excellent service and resolved issues effectively, as this is crucial for the Parking Customer Liaison Officer role.
✨Collaboration is Essential
Think about times when you've worked with different teams or external partners to achieve a common goal. Be ready to share these experiences, as the role requires strong collaborative skills to deliver effective parking solutions.
✨Stay Calm Under Pressure
You might face questions about handling complex or sensitive cases, like misuse of Blue Badges. Prepare to discuss how you approach such situations calmly and professionally, demonstrating your problem-solving abilities and commitment to positive outcomes.
