At a Glance
- Tasks: Support the transformation programme by coordinating projects and engaging with stakeholders.
- Company: Tower Hamlets Council, dedicated to improving lives in a vibrant London borough.
- Benefits: Competitive salary, generous leave, flexible working, and pension scheme.
- Other info: Join a diverse team in a modern workplace focused on equality and inclusion.
- Why this job: Make a real difference in your community while gaining valuable project management experience.
- Qualifications: Experience in project support and strong relationship-building skills.
The predicted salary is between 42264 - 42264 £ per year.
We are recruiting for a Project Support Officer to support the Residents’ Hub transformation programme. This is a Fixed Term Contract for 15 months, 21 hours per week.
Tower Hamlets is a diverse and vibrant borough in the heart of London. Tower Hamlets Council has big ambitions to improve the lives of the 332,000 residents who call our borough home. With high levels of deprivation and significant differences in life outcomes between neighbourhoods, providing accessible, local face-to-face services is essential to tackling inequality. Many residents face digital, language or other barriers to accessing services, making face-to-face support a critical route to resolving issues, accessing support and building trust in the Council.
The Residents' Hub Transformation Programme is a major transformation initiative that will redesign how residents access council and partner services across the borough. We are developing a new place-based service model that brings services together locally, creates simpler customer journeys, improves access to support and increases resolution at first contact. The programme is underpinned by a commitment to tackling inequality, improving resident outcomes and delivering services in a way that works for our communities.
The Project Support Officer role is suited to an organised and proactive individual with experience supporting projects, programmes or transformation activity. You will provide essential programme coordination and administrative support to the Transformation Portfolio Manager and wider programme team, helping to ensure the programme runs effectively and efficiently. You will play a key role in supporting governance, reporting, planning and stakeholder engagement activities, enabling the wider team to focus on delivery.
You will maintain programme documentation, reporting frameworks and project records, ensuring information is accurate, accessible and up to date. You will support the collection and analysis of data, helping to monitor progress, track actions and inform programme decision-making. You will organise and support a range of meetings, including preparing agendas, coordinating papers, taking minutes and following up actions. You will work closely with workstream leads and stakeholders across the organisation to monitor progress and ensure actions are completed.
The role will also provide opportunities to lead or support discrete pieces of project work, undertake research, coordinate engagement activity and contribute to the delivery of key programme products and deliverables. Working across a high-profile transformation programme, you will gain exposure to a broad range of stakeholders and activities while helping to shape the future of resident access to services in Tower Hamlets.
We are looking for people with a track record of supporting the team to deliver complex transformation programmes, preferably in a local government context. You will have excellent project management and administrative capabilities and will be great at building relationships. You will bring one specialism to the role – either service design, data and insights that supports you to be an expert in your focus area.
Our Benefits:
- Competitive salary starting at £42,264 (pro-rata)
- Local Government Pension Scheme membership
- Generous annual leave: 29 days, plus bank holidays and 3 additional days at Christmas (subject to pro rata calculation)
- Flexible and agile working to support work-life balance
- Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives.
Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them. Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
Project Support Officer in London employer: Tower Hamlets Homes Ltd
Tower Hamlets Homes Ltd is an exceptional employer, offering a dynamic work environment in the heart of Greater London. With a strong focus on employee development and a commitment to social impact, we provide generous benefits and a hybrid working model that promotes work-life balance. Join us to be part of a transformative journey in housing options, where your contributions will make a meaningful difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Project Support Officer in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Project Support Officer in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Tower Hamlets Homes Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Tower Hamlets Homes Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Tower Hamlets Homes Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
