At a Glance
- Tasks: Lead a team to enhance income collection and support residents in financial difficulty.
- Company: Join a dedicated team focused on delivering excellent housing services.
- Benefits: Competitive salary, generous annual leave, and pension scheme.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while driving service improvement.
- Qualifications: Level 4 housing management qualification or equivalent experience required.
The predicted salary is between 58551 - 61686 £ per year.
We are recruiting for an Income Team Manager to join our Income Team within our Neighbourhood and Income Service. If you are passionate about delivering excellent housing services, driving service improvement, and supporting residents to sustain their tenancies, we would love to hear from you.
In this role, you will:
- Lead and manage the delivery of a comprehensive income collection service, ensuring effective arrears management, maximising income recovery, and meeting performance targets.
- Drive early intervention, financial inclusion, and tenancy sustainment initiatives, mitigating the impact of welfare reform and supporting residents in financial difficulty.
- Oversee service performance, policies, and processes, ensuring continuous improvement through data insights, customer feedback, and benchmarking.
- Build strong partnerships across internal teams, statutory agencies, and external organisations to deliver a joined-up, customer-focused service.
We are looking for someone who can demonstrate:
- A recognised Level 4 housing management qualification (e.g. CIH Level 4) or equivalent experience, with a commitment to achieving this if not already held.
- Significant experience managing income collection or arrears recovery services within a housing or public sector environment, including leading teams and driving performance.
- Strong knowledge of housing income management, welfare reform, and relevant legislation affecting rent collection and tenancy sustainment.
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community.
Our Benefits:
- Competitive salary (£58,551- £61,686).
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years’ service.
Income Team Manager in London employer: Tower Hamlets Homes Ltd
Join our dynamic team as an Income Team Manager, where you will play a pivotal role in enhancing housing services and supporting residents in your community. We pride ourselves on fostering a collaborative work culture that values continuous improvement and professional development, offering generous benefits such as a competitive salary, a robust pension scheme, and ample annual leave. Located in a vibrant area, this position not only allows you to make a meaningful impact but also provides opportunities for personal growth and career advancement within the public sector.
