At a Glance
- Tasks: Lead and modernise HR operations, ensuring efficient support across the employee lifecycle.
- Company: Join Tower Hamlets, a forward-thinking council dedicated to exceptional employee experiences.
- Benefits: Competitive salary, generous leave, flexible working, and career development opportunities.
- Other info: Be part of a new leadership team creating a modern HR service.
- Why this job: Shape the future of HR services for over 5,000 employees and drive meaningful change.
- Qualifications: Experience in HR operations, strong leadership skills, and a passion for service improvement.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
Lead the services that underpin every quality employee experience.
At Tower Hamlets, we know that exceptional employee experiences are built on outstanding operational foundations and brilliant basics.
We are looking for an experienced HR Operations Team Manager to lead and modernise our HR operations service, ensuring the delivery of efficient, compliant and customer‑focused support across the entire employee lifecycle.
You'll play a critical role in professionalising HR operations, improving processes, workflows, strengthening data quality and enabling a high performing HR & OD function.
What you'll do
- Lead the HR Operations team delivering services across the employee lifecycle.
- Drive service excellence, compliance and operational efficiency.
- Improve and modernise HR processes, systems and ways of working.
- Ensure accurate employee records and high‑quality workforce data.
- Design and deliver standard operating procedures and quality templates for all HR transactions.
- Develop service standards, KPIs and operational performance measures.
- Support organisational change, restructures and workforce transformation activity.
- Work collaboratively with HR Business Partners, Recruitment, Employee Relations and managers across the Council.
- Deliver an excellent manager and employee experience through responsive, customer‑focused services.
What we're looking for
You will be an operational HR leader who combines strong technical expertise with a passion for service improvement, compliance and consistency. You will bring:
- Significant experience leading HR operations or HR service delivery.
- Strong knowledge of HR information systems, employee lifecycle processes and workforce data.
- Experience improving processes and driving operational excellence.
- Strong leadership and people management capability.
- Excellent stakeholder management and customer service skills.
- The ability to balance operational delivery with continuous improvement.
- A commitment to accuracy, compliance and service quality.
Why join us?
This is an opportunity to
- Lead a critical service supporting over 5,000 employees.
- Drive service improvement and modernisation.
- Help build a high‑performing HR & OD function.
- Be part of a new leadership team shaping the future of people services in Tower Hamlets.
Help us create a modern HR and OD service that enables people to do their best work every day.
- Our Benefits
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
- Flexible and agile working to support work–life balance.
- Staff money‑saving schemes (e. g., rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
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