At a Glance
- Tasks: Lead a team to enhance income collection and support residents in financial difficulty.
- Company: Join a dedicated team focused on delivering excellent housing services.
- Benefits: Competitive salary, generous leave, flexible working, and career development opportunities.
- Other info: Collaborative environment with strong focus on service improvement.
- Why this job: Make a real difference in the community while advancing your career.
- Qualifications: Level 4 housing management qualification or equivalent experience required.
The predicted salary is between 58551 - 61686 £ per year.
About The Role
We are recruiting for an Income Team Manager to join our Income Team within our Neighbourhood and Income Service. If you are passionate about delivering excellent housing services, driving service improvement, and supporting residents to sustain their tenancies, we would love to hear from you.
In this role, you will:
- Lead and manage the delivery of a comprehensive income collection service, ensuring effective arrears management, maximising income recovery, and meeting performance targets.
- Drive early intervention, financial inclusion, and tenancy sustainment initiatives, mitigating the impact of welfare reform and supporting residents in financial difficulty.
- Oversee service performance, policies, and processes, ensuring continuous improvement through data insights, customer feedback, and benchmarking.
- Build strong partnerships across internal teams, statutory agencies, and external organisations to deliver a joined-up, customer-focused service.
About You
We are looking for someone who can demonstrate:
- A recognised Level 4 housing management qualification (e.g. CIH Level 4) or equivalent experience, with a commitment to achieving this if not already held.
- Significant experience managing income collection or arrears recovery services within a housing or public sector environment, including leading teams and driving performance.
- Strong knowledge of housing income management, welfare reform, and relevant legislation affecting rent collection and tenancy sustainment.
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community.
Our Benefits
- Competitive salary [£58,551- £61,686].
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
- Flexible and agile working to support work‑life balance.
- Staff money‑saving schemes (e.g., rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Income Team Manager employer: Tower Hamlets Homes Ltd
Join our dynamic team as an Income Team Manager, where your passion for delivering exceptional housing services will be valued and nurtured. With a strong focus on employee growth, we offer generous annual leave, flexible working arrangements, and access to our Learning Academy for continuous professional development. Located in a supportive environment, you will have the opportunity to make a meaningful impact on residents' lives while enjoying a collaborative and inclusive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Income Team Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Tower Hamlets Homes Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Tower Hamlets Homes Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Income Team Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Tower Hamlets Homes Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Tower Hamlets Homes Ltd
✨Get to Know Public Sector Values
Before your interview with Tower Hamlets Homes Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Tower Hamlets Homes Ltd.
