Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support households to maximise income and prevent rent arrears in a dynamic environment.
- Company: Join a dedicated team focused on housing management and community support.
- Benefits: Competitive salary, generous leave, flexible working, and career development opportunities.
- Other info: Collaborative culture with a focus on positive outcomes for diverse communities.
- Why this job: Make a real difference in people's lives during the cost of living crisis.
- Qualifications: Experience in income collection and knowledge of housing benefits required.
The predicted salary is between 42264 - 44235 £ per year.
We are recruiting for a Rent income collection Officer to join our Housing management and income service team on a 12-month fixed term role. If you are passionate about supporting households to maximise their income and pay their rent, while tackling a cost of living crisis, committed to achieving positive outcomes in an ever changing environment, and bring experience of income collection, we would love to hear from you.
In this role, you will:
- Ensure a key focus on early intervention supporting clients to prevent rent arrears
- Maximise income through effective and timely monitoring of rent accounts
- Support residents with claiming Housing Benefits and act to ensure claims are progressed.
- Work to support households in temporary accommodation to move to settled accommodation by ensuring rent accounts are up to date and household incomes are maximised
We are looking for someone who can demonstrate:
- Knowledge and experience of the principals and processes of managing rent accounts
- Good knowledge of Housing Benefit and other welfare benefits available to homeless households.
- An understanding of the duties owed to homeless households by local councils
- Excellent IT skills and experience of managing process and procedures involving workflow systems and databases.
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community.
Our Benefits:
- Competitive salary £42,264 - £44,235 plus allowances (if applicable).
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.
- Flexible and agile working to support work-life balance.
- Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Income Recovery Officer employer: Tower Hamlets Homes Ltd
Contact Detail:
Tower Hamlets Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and income sector. Attend local events or join online forums where you can connect with others who share your passion for supporting households. You never know who might have a lead on a job or offer valuable advice.
✨Tip Number 2
Prepare for interviews by researching common questions related to income recovery and housing benefits. We recommend practising your answers with a friend or in front of a mirror. The more comfortable you are, the better you'll come across when it counts!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with managing rent accounts and your knowledge of welfare benefits. Use real-life examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a positive impact in the community.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in income collection and knowledge of housing benefits. We want to see how your skills align with the role of Income Recovery Officer!
Show Your Passion: Let us know why you're passionate about supporting households during tough times. Share any relevant experiences that demonstrate your commitment to helping others maximise their income and manage rent effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tower Hamlets Homes Ltd
✨Know Your Stuff
Make sure you brush up on the principles and processes of managing rent accounts. Familiarise yourself with Housing Benefits and other welfare benefits available to homeless households. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves working with diverse communities, be prepared to demonstrate your strong communication and collaborative skills. Think of examples from your past experiences where you successfully supported clients or worked within a team to achieve positive outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a situation where a client is struggling to pay their rent? Prepare some thoughtful responses that highlight your approach to early intervention and maximising income.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's approach to tackling the cost of living crisis or how they measure success in income collection. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.