About The Role
Housing Services Advisor x 5 – Contact Centre (Hybrid working)
Fixed Term Contract - 6 months
Our Housing Services Centre (HSC) is seeking to recruit five Housing Services Advisors to join our busy, fast‑paced team. This office‑based role is ideal for individuals with previous contact centre experience, particularly those who have worked with housing repairs and are confident using the NEC Housing system. We are looking for energetic and enthusiastic candidates who can manage resident expectations effectively while consistently delivering excellent customer service over the phone.
As the first point of contact for residents contacting us, you will provide professional and responsive support across a wide range of service areas, including repairs and general housing customer enquiries.
This is a temporary, 6-month fixed term contract.
Our business hours are 8:30am to 5:00pm, and successful candidates will be required to complete an intensive training and on-boarding programme in the office before commencing hybrid working arrangements.
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About Tower Hamlets
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award‑winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
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Housing Services Advisor employer: Tower Hamlets Homes Ltd
At Tower Hamlets Council, we pride ourselves on being an exceptional employer that values equality, diversity, and inclusion. As an HGV Driver in our Commercial Waste team, you'll enjoy a competitive salary, generous annual leave, and opportunities for professional growth through our Learning Academy, all while making a tangible impact on the local community and environment. Our modern workplace fosters collaboration and innovation, ensuring you feel supported and valued as part of a dynamic and ambitious borough.
