At a Glance
- Tasks: Commission placements and services for residents with social care needs.
- Company: Tower Hamlets Council, a vibrant and diverse community in London.
- Benefits: Flexible working, supportive team, and opportunities to make a real difference.
- Other info: Modern workplace with a focus on equality, diversity, and inclusion.
- Why this job: Join a dynamic team and positively impact people's lives every day.
- Qualifications: Experience in customer care and strong negotiation skills.
The predicted salary is between 30000 - 36000 £ per year.
About The Role
Brokerage Officer Grade I – 3 days job share (0.6 FTE) Tower Hamlets is vibrant and distinctive, a fantastic place to live and work and the Council is currently seeking to strengthen its Adult Social Care Brokerage function and new opportunities are available. Based primarily at the Town Hall in Whitechapel, you will be part of a dynamic team to undertake the commissioning of placements, packages, services and direct payments on behalf of residents who have specific social care needs.
Ideally, you will have a detailed knowledge of a defined client group(s), an understanding of care markets and negotiation skills to ensure that the most appropriate services are commissioned and that value for money is achieved. You will also have experience of working in a customer care environment and be comfortable engaging with service users and their families/carers to help them exercise control and choice over the services they receive.
The successful candidate will be smart, resourceful, friendly with a “can-do” attitude, have great problem-solving skills and be part of a wider team. You will be extremely well organised, able to prioritise and be great at building relationships with a wide range of people.
Shortlisting Date: From W/C 17 August 2026
Interview: Monday 24 August 2026
About Tower Hamlets
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive. At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
Brokerage Officer employer: Tower Hamlets Homes Ltd
Tower Hamlets Homes Ltd is an exceptional employer, offering a dynamic work environment in the heart of Greater London. With a strong focus on employee development and a commitment to social impact, we provide generous benefits and a hybrid working model that promotes work-life balance. Join us to be part of a transformative journey in housing options, where your contributions will make a meaningful difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Brokerage Officer
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Tower Hamlets Homes Ltd, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Tower Hamlets Homes Ltd. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Tower Hamlets Homes Ltd's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Brokerage Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Tower Hamlets Homes Ltd. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Tower Hamlets Homes Ltd.
How to prepare for a job interview at Tower Hamlets Homes Ltd
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Tower Hamlets Homes Ltd.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Brokerage Officer at Tower Hamlets Homes Ltd.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Tower Hamlets Homes Ltd that you're ready to hit the ground running in the Brokerage Officer role.
