At a Glance
- Tasks: Join us to enhance housing services through IT improvements and project leadership.
- Company: Tower Hamlets is a dynamic council focused on innovation and community pride.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Other info: No DBS check needed; occasional evening or weekend work may be required.
- Why this job: Make a real impact on residents' lives while collaborating with diverse teams.
- Qualifications: Strong understanding of housing services and experience in IT support or development required.
The predicted salary is between 36000 - 60000 £ per year.
Town Hall
160 Whitechapel Road
LONDON
E1 1BJ
Join Our Team as a Systems Improvement Officer
About the Role
We’re looking for a proactive and technically skilledSystems Improvement Officerto help shape the future of housing services in Tower Hamlets. You’ll work at the intersection of IT and service delivery, designing and implementing system enhancements that improve efficiency and customer experience.
This is a career-graded role, offering development opportunities across grades J to L, with increasing responsibility for project leadership, strategic system development, and cross-functional collaboration.
Key Responsibilities
·Act as subject matter expert on housing systems and functionality.
·Lead small to medium-sized system improvement projects.
·Analyse data to identify service improvements and data cleansing opportunities.
·Collaborate with Business Analysts, IT teams, and service managers to deliver business solutions.
·Develop training materials and support documentation for system users.
·Represent housing services in system specification and implementation with suppliers and strategic partners.
·Ensure systems align with corporate objectives and support cultural change.
What We’re Looking For
·Strong understanding of housing management services.
·Experience in IT system support, development, or training.
·Knowledge of housing IT systems and application/database architecture.
·Ability to work collaboratively across teams and with external partners.
·Commitment to the council’s TOWER values: Together, Open, Willing, Excellent, Respect.
Additional Information
·This post does not require a DBS check and is not politically restricted.
·Occasional evening or weekend work may be required to meet business needs.
·You’ll be expected to maintain professional development and contribute to organisational learning and innovation.
Apply nowto help us deliver smarter, more responsive housing services for our residents.
All applications should be made via our online application system, no CVs or alternative forms of applications are accepted.
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.
#J-18808-LjbffrSystems Improvement Officer in London employer: Tower Hamlets Council Pension Fund
Join Tower Hamlets as a Systems Improvement Officer and be part of a forward-thinking team dedicated to enhancing housing services through innovative IT solutions. With a strong commitment to professional development, you will have the opportunity to grow within a supportive work culture that values collaboration, diversity, and community engagement. Located in the heart of London, this role offers a unique chance to contribute to meaningful change while enjoying the benefits of flexible working arrangements and a vibrant local environment.
Contact Details:
Tower Hamlets Council Pension Fund Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Improvement Officer in London
✨Tip Number 1
Familiarise yourself with the specific housing management systems used in Tower Hamlets. Understanding the nuances of these systems will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees in similar roles within the council. They can provide valuable insights into the work culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've led system improvement projects in the past. Highlighting your experience in project leadership will show that you're ready to take on the responsibilities outlined in the job description.
✨Tip Number 4
Align your values with the TOWER values mentioned in the job description. Be ready to articulate how your personal and professional ethos reflects these values, as cultural fit is crucial for this role.
We think you need these skills to ace Systems Improvement Officer in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in IT system support, housing management services, and project leadership.
Tailor Your Application:Customise your application to reflect how your skills and experiences align with the TOWER values: Together, Open, Willing, Excellent, Respect. Use specific examples to demonstrate your commitment to these values.
Showcase Technical Skills:Emphasise your technical skills related to housing IT systems and application/database architecture. Provide examples of past projects where you led system improvements or collaborated with cross-functional teams.
Follow Application Guidelines:Ensure you apply through the specified online application system. Remember, no CVs or alternative forms of applications are accepted, so focus on completing the online form accurately and thoroughly.
How to prepare for a job interview at Tower Hamlets Council Pension Fund
✨Understand the Role
Make sure you have a solid grasp of what a Systems Improvement Officer does. Familiarise yourself with housing management services and the specific IT systems used in this role. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT system support, development, or training. Highlight any relevant projects you've led or contributed to, especially those that involved system enhancements or data analysis.
✨Emphasise Collaboration
Since the role involves working with various teams and external partners, be ready to share examples of how you've successfully collaborated in the past. Discuss your ability to work across different functions and how you can contribute to a team-oriented environment.
✨Align with TOWER Values
Familiarise yourself with the council's TOWER values: Together, Open, Willing, Excellent, Respect. Be prepared to discuss how you embody these values in your work and how they align with your personal and professional ethos.
