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- Tasks: Lead and manage the P&BC Customer Service team to enhance customer engagement.
- Company: Join Tower Hamlets, a dynamic council focused on community and innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and flexible working arrangements.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in customer service management and strong communication skills are essential.
- Other info: We promote diversity and welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Town Hall
160 Whitechapel Road
LONDON
E1 1BJ
Are you passionate about delivering exceptional customer service and being part of a dynamic team? We have an exciting opportunity for a Principal P&BC Customer Service Officer to join our Planning & Building Control Team. If you thrive in a fast-paced environment and are committed to making a positive impact, we want to hear from you!
We are looking for:
Leadership and Management skills: Assist in leading and managing the P&BC Customer Service team to ensure efficient, effective, and comprehensive operation of a demand management-focused Divisional Customer Engagement and Advice service.
Strategic Support: Support the P&BC Customer Service Lead in developing the strategic direction of the P&BC Divisions customer engagement and advice service.
What We Offer:
- A collaborative and supportive work environment.
- Opportunities for professional development and career growth.
- The chance to make a real difference.
About You:
- Proven experience in customer service management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in content management systems and document management systems.
- A strategic thinker with the ability to drive continuous improvement.
Join us and be part of a team dedicated to delivering high-quality customer service and making a positive impact on our community. Apply now and take the next step in your career!
For an informal chat, please contact Daniel Aiano via or 020-7364-5394
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.
Pending 2025/26 salary increase, advert will be updated when new salaries are released.
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Principal P&BC Customer Service Officer employer: Tower Hamlets Council Pension Fund
Contact Detail:
Tower Hamlets Council Pension Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal P&BC Customer Service Officer
✨Tip Number 1
Familiarise yourself with the TOWER values: Together, Open, Willing, Excellent, and Respect. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Research the Planning & Building Control Team's recent projects and initiatives. Being knowledgeable about their work will allow you to engage in meaningful conversations and show your genuine interest in the role.
✨Tip Number 3
Prepare examples of your leadership and management experience in customer service. Think of specific situations where you successfully led a team or improved service delivery, as these will be crucial in showcasing your fit for the position.
✨Tip Number 4
Reach out to Daniel Aiano for an informal chat about the role. This not only shows your enthusiasm but also gives you valuable insights that can help you tailor your approach during the application process.
We think you need these skills to ace Principal P&BC Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management and leadership. Use specific examples that demonstrate your ability to lead a team and improve customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your alignment with the values of Tower Hamlets. Mention how your skills can contribute to their mission of delivering high-quality service.
Showcase Relevant Skills: In your application, emphasise your proficiency in content and document management systems. Provide examples of how you've used these tools to enhance customer service in previous roles.
Prepare for the Interview: If selected for an interview, be ready to discuss your strategic thinking and continuous improvement initiatives. Prepare examples of how you've successfully led teams in fast-paced environments.
How to prepare for a job interview at Tower Hamlets Council Pension Fund
✨Showcase Your Leadership Skills
As a Principal P&BC Customer Service Officer, you'll need strong leadership abilities. Be prepared to discuss your previous experiences in managing teams and how you have successfully led projects or initiatives that improved customer service.
✨Demonstrate Strategic Thinking
The role requires a strategic mindset. Think about examples where you've contributed to the strategic direction of a service or project. Highlight your ability to identify areas for improvement and how you've implemented changes effectively.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated with both team members and customers in past roles.
✨Align with TOWER Values
Familiarise yourself with the TOWER values: Together, Open, Willing, Excellent, Respect. Prepare to discuss how you embody these values in your work and how they align with your approach to customer service and team management.
