Business Support Officer- Property Services/ Capital Delivery

Town Hall
160 Whitechapel Road
LONDON
E1 1BJ

Business Support Officer- Property Services/ Capital Delivery

An exciting opportunity has arisen for a highly organised and motivated individual to join our Property Services team, supporting the delivery of the Capital Programme within a thriving housing organisation.

As part of the Business Support Team, and reporting to the Business Support Team Manager, you will provide a high-quality administrative and business support service that underpins the effective running of Property Services, Asset Management, Compliance, and the Capital Delivery Programme.

Key responsibilities include:

• Delivering comprehensive administrative support, including diary management, meeting coordination, agendas, minutes, and action tracking.
• Maintaining and updating information systems, ensuring records and correspondence are accurate, accessible, and compliant with policies and procedures.
• Coordinating responses to resident queries, complaints, and Freedom of Information requests within agreed timescales.
• Supporting procurement and financial processes, including raising purchase orders, processing payments, monitoring budgets, and producing financial reports using Agresso.
• Managing the Property Services generic mailbox and ensuring enquiries are responded to promptly and professionally.
• Supporting internal and external communications, including correspondence with residents, contractors, councillors, and other stakeholders.
• Assisting with the Emergency Call Out service, rota management, and associated record keeping.
• Contributing to the smooth delivery of capital schemes by ensuring accurate documentation, compliance with governance procedures, and timely updates to relevant databases.

What you’ll bring:

• Proven experience in providing business and administrative support in a fast-paced environment, ideally within the public sector.
• Strong proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and the ability to produce accurate, high-quality documents and reports.
• Knowledge and practical experience of using Agresso (essential).
• Excellent organisational skills with the ability to prioritise competing demands and meet deadlines.
• Strong communication and interpersonal skills, with the ability to work collaboratively across teams and build positive relationships at all levels.
• A flexible, solution-focused approach with the confidence to take initiative and contribute to continuous improvement.

What we offer:

This role provides the chance to play a key part in supporting the delivery of vital property and housing services. You will be joining a team committed to collaboration, accountability, and excellence, where your contribution will directly support improvements for our residents and communities.

We are looking for someone who shares our organisational values and is ready to bring their skills, passion, and commitment to make a real difference.

“Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.\”

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.