At a Glance
- Tasks: Support patients with queries, manage appointments, and maintain accurate records.
- Company: Join Tower Family Healthcare, a caring GP practice across Bury.
- Benefits: Competitive pay, NHS pension, full training, and professional development.
- Other info: Flexible shifts, teamwork environment, and opportunities for growth.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: Five GCSEs including English; office or people skills preferred.
The predicted salary is between 21150 - 25850 £ per year.
A Medical Receptionist post at Tower Family Healthcare, a GP practice across four sites around Bury: the town centre, Greenmount, Tottington and Radcliffe. Most of the work is taking patient calls and face-to-face queries at reception, directing people to the right care, alongside appointments, referrals and admin. Shifts run Monday to Friday, 8:00am to 6:30pm, may cover any part of those hours across the sites, and full training is provided.
What the job involves:
- Support patients by phone and in person, using care navigation to reach the best outcome
- Manage appointments and handle patient enquiries
- Handle messages and process prescriptions
- Manage referrals and liaise with healthcare professionals and external agencies
- Maintain accurate patient records and update patient information systems
- Use clinical systems such as EMIS
- Support clinicians (doctors and nurses), the leadership team and the wider practice team
- Carry out daily checklists and ad-hoc duties to keep the practice safe and running
- Maintain clinical rooms
- Carry out general admin such as filing, photocopying, scanning and typing
Qualifications:
- Educated to GCSE level, with five passes at grades A-C including English
Experience:
- Working in an office environment or with people
- Dealing with people face to face and over the telephone
- Using Microsoft Office software
- Team working
Skills & knowledge:
- Verbal and written communication skills
- Keyboard and computer skills
- Organisational skills and attention to detail
- Telephone skills and a pleasant, articulate manner
- Dealing with people professionally, courteously and in a friendly manner
- Strict understanding of, and adherence to, confidentiality
Other:
- Reliability and commitment to teamwork
- Flexibility for week, evening and weekend working across sites
- Working in a pressurised environment while keeping a high standard of care
- Prioritising own workload
- Willingness to undertake further training
Nice to have:
- ECDL RSA Typing
- Experience of working within the NHS
- Experience of the EMIS clinical system
- Knowledge of the NHS and GP practice
- Full UK driving licence
- Working without direct supervision and setting own priorities
- Using own initiative and common sense
What’s offered:
- Competitive rate of pay
- Recognised continuous NHS service
- NHS Pension scheme enrolment
- Continued professional development
- Full training provided
Medical Receptionist employer: Tower Family Healthcare
As a leading GP practice in Bury, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our training and teaching initiatives, alongside opportunities to engage in cutting-edge clinical research. With a diverse clinical team and a strong focus on quality primary care, we offer a supportive environment where you can thrive and make a meaningful impact on the health of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Tower Family Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Tower Family Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Tower Family Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Tower Family Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Tower Family Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Tower Family Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Tower Family Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Tower Family Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Tower Family Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
