Overview
Stantonbury School, part of the Tove Learning Trust, is looking for an enthusiastic and motivated IT Support Apprentice to join their team. This is a fantastic opportunity to gain practical experience supporting IT systems within a busy secondary school while working towards a recognised IT qualification. As part of the apprenticeship, the successful candidate will receive structured training delivered by Baltic Apprenticeships, including two‑day training blocks every 4‑6 weeks, alongside hands‑on experience in the workplace. This combination of practical experience and expert training will help develop the technical knowledge and professional skills needed for a successful IT career. In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. Kickstart your career in IT with a hands‑on apprenticeship in a supportive school environment.
Typical Day in the Job
- Managing the IT helpdesk by logging, updating and prioritising support tickets
- Supporting asset management, including auditing, replacing and relocating IT equipment
- Assisting users with Wi‑Fi connections, access points and web‑based applications
- Supporting teaching staff and students with ICT‑based learning activities
- Installing and updating hardware and software across school devices
- Supporting maintenance of printers, AV equipment, CCTV systems and peripherals
- Creating and maintaining technical documentation and user guides
- Assisting with system monitoring and automation tasks where required
- Supporting compliance with GDPR, safeguarding and IT security policies
- Helping with IT set‑up for school events such as parents’ evenings and open events
Qualifications
- A genuine interest in IT and technology
- Basic understanding of how IT systems support organisations such as schools
- Strong written and verbal communication skills
- Good organisational and time‑management skills
- Ability to prioritise tasks and manage workload
- Grade 4 in GCSE Maths & Grade 5 in GCSE English
- Right to work in the UK and valid residency status
Benefits and Working Conditions
- £22,000 per annum
- Monday – Thursday: 8 am to 4 pm; Friday: 8 am to 3:30 pm
- Medicash health plan
- Access to counselling services
- Gym membership (£10 per month) on‑site gym including a pool
- Christmas shutdown period
- Cash reward scheme
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification. Your training with Baltic Apprenticeships: This Level 3 apprenticeship provides hands‑on experience in all areas of technical support, from configuring devices to optimising performance and setting up virtual environments. With our unique curriculum and one‑to‑one support, you’ll accelerate your skills and gain the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Training is 100% online, including real‑time classes with our expert trainers and self‑paced courses created by industry specialists.
