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- Tasks: Create amazing customer experiences while supporting your team in a fast-paced environment.
- Company: Join TOUT'S, an award-winning store passionate about food and customer service.
- Benefits: Enjoy flexible hours, competitive pay, and rewards through the TOUT'S Card.
- Why this job: Be part of a fun team making a difference in convenience retailing every day.
- Qualifications: Positive attitude, strong communication skills, and a love for food are essential.
- Other info: Flexible Saturday and Sunday shifts available; apply with your CV and cover letter.
Join a growing business that is driving to make a difference in the convenience retailing market. This is an award-winning store that is looking for someone who has the drive and passion to contribute positively to its team.
Are you passionate about food? Are you passionate about outstanding customer experience? These are two focuses you will be helping to fulfil. “TOUT’S Passionate About Food” is a fast-paced environment, seeing thousands of customers every day. We are looking for exceptional individuals who are actively looking to work in a customer-focused environment contributing actively and positively to a team who are always looking to have fun while working hard together.
Key Responsibilities- You are always striving to create the warmest, friendliest and most enjoyable customer experience for every single one of our shoppers, whilst proudly delivering some fantastic results and adding value every day.
- Carry out stock replenishment, ensuring all areas of the store remain tidy.
- Working as an active member of the team, supporting colleagues in all tasks.
- Meeting high standards of display and visual merchandising to ensure the store is well presented.
- To deliver on sales, loyalty and KPIs set by your manager.
- Is positive and happy to always deliver a friendly service.
- Has flexibility towards working hours.
- Possesses strong communication skills and ability to participate as a key team member.
- Adheres to food handling and food safety procedures.
- Loves food!
Hourly wage: 18+: £12.50 per hour; Under 18’s: £10 per hour.
How to apply: If you are interested in this role and would like to apply to join the team in our Cleeve store, please send your CV & covering letter over to store manager, Steph on steph@touts.co.uk.
Customer Expert employer: TOUT'S Group.
Contact Detail:
TOUT'S Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert
✨Tip Number 1
Show your passion for food during the interview. Share personal experiences or stories that highlight your love for food and how it relates to customer service. This will help you connect with the team and demonstrate that you align with their values.
✨Tip Number 2
Familiarise yourself with the store's offerings and any unique aspects of their customer experience. Being knowledgeable about their products will allow you to engage in meaningful conversations during your interview, showcasing your enthusiasm and preparedness.
✨Tip Number 3
Emphasise your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to support colleagues and contribute positively to a team will resonate well with the hiring managers.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires various shifts, showing that you're adaptable and willing to work different times will make you a more attractive candidate for the position.
We think you need these skills to ace Customer Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Customer Expert. Emphasise your passion for food and your ability to create a friendly atmosphere.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've contributed positively to a team in the past and how you can bring that same energy to TOUT'S.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to engage with customers and colleagues effectively. Use clear and concise language throughout your CV and cover letter.
Highlight Flexibility and Team Spirit: Mention your flexibility regarding working hours and your willingness to support your team. This will show that you are a team player who is ready to contribute to a positive work environment.
How to prepare for a job interview at TOUT'S Group.
✨Show Your Passion for Food
Since the role is centred around food, make sure to express your enthusiasm for it during the interview. Share any relevant experiences or stories that highlight your love for food and how it relates to customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to ensure a positive experience for customers, as this will resonate well with the interviewers.
✨Emphasise Teamwork
This position requires working closely with others, so be ready to discuss your ability to collaborate effectively. Share instances where you supported colleagues or contributed to a team goal, showcasing your team spirit.
✨Be Ready for Flexibility Questions
Given the varied working hours, be prepared to discuss your availability and flexibility. Highlight your willingness to adapt to different shifts and how you manage your time effectively to meet the demands of the job.
