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For Companies At a Glance
- Tasks: Engage with customers via calls, emails, and chats to provide top-notch support.
- Company: Join a vibrant team at Dojo in the heart of Bristol.
- Benefits: Competitive salary, performance bonuses, and flexible working options after probation.
- Why this job: Be the hero for customers and make a real difference every day!
- Qualifications: Fluent in English and Italian, with a passion for customer service.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 27430 - 30430 £ per year.
What’s In It For You
- Salary: £27,430 base salary
- Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
- Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
- Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
- Hours: 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
- Equipment: You will receive all the necessary equipment for your role on your first day (laptop, headset etc.)
- Start date: We will kick things off with an induction group on the 9th March 2026
The Role
Are you relentless, curious, and customer-obsessed? We are searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let’s talk!
What You’ll Do
- You will handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
- Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
- Deliver an excellent service across all channels.
- You will have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products!
- Juggle various systems, both internal and external.
- Take on problems with a "Right First Time" attitude.
- Own challenges and see them through to the outcome.
- Help us get even better at what we do by sharing feedback and ideas for improvement.
What You’ll Bring
- Fluency in both written and spoken English and Italian.
- You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!
- You will have a commitment to delivering outstanding service and prioritising customer satisfaction.
- An ability to excel at building relationships and communicating clearly.
- You have a proactive, can-do attitude and serious problem-solving skills.
- A comfort with wearing multiple hats and juggling tasks efficiently.
- The confidence to suggest improvements and constantly better what we do and how we do it.
Please submit your CV in English.
Customer Service Advisor (Italian-speaking) in Bristol employer: Tourism Marketing Agency
Contact Detail:
Tourism Marketing Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Italian-speaking) in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dojo. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in both English and Italian, be ready to demonstrate your abilities. You could even prepare a few phrases or responses in Italian to impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor (Italian-speaking) in Bristol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experience better.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience in customer service or similar fields. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read – it shows us you can communicate effectively, which is key for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Tourism Marketing Agency
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're not just interested in the job, but that you’re ready to jump in and make a difference.
✨Show Off Your Language Skills
Since this role requires fluency in both English and Italian, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Italian. Practising common phrases and responses can help you feel more confident and showcase your abilities.
✨Emphasise Your Customer Obsession
The company is looking for someone who is customer-obsessed, so come armed with examples from your past experiences where you went above and beyond for a customer. Whether it’s in retail, hospitality, or any other field, share stories that highlight your adaptability and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team culture, opportunities for growth, or how they measure success in the customer service department. It’s a great way to engage and leave a lasting impression.
