At a Glance
- Tasks: Help travellers explore the world by managing bookings and providing exceptional customer service.
- Company: TourAxis creates innovative travel brands, focusing on unique products and experiences.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance-based bonuses.
- Other info: Opportunity to grow into a Tour Delivery Specialist role as the company expands.
- Why this job: Join a dynamic team shaping the future of rail travel with a cheeky, premium brand.
- Qualifications: 2+ years in luxury travel sales, strong communication skills, and a client-first attitude required.
The predicted salary is between 28000 - 30000 £ per year.
Join to apply for the Travel Specialist role at TourAxis
Join to apply for the Travel Specialist role at TourAxis
This range is provided by TourAxis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role Title
Travel Specialist - Generalist
Location
United Kingdom
Role Type
Permanent - hybrid
28 000 to 30 000 GBP + Performance based Bonus
About Us:
TourAxis specialises in building innovative travel brands and platforms. We aim to bring new and innovative travel products, services, technology platforms, and companies, growing these ideas from conception to start-up and scaleup phases. Our portfolio of brands includes Expat Explore, Group Tour Shop, Rail Rocker, PlugPlug, and more. As we continue to grow and expand our operations, we seek ambitious highly skilled and experienced individuals passionate about travel to drive our growth. We believe in fostering a diverse and inclusive environment where all employees can thrive. Our commitment to inclusion is reflected in our values, culture, and everyday practices.
Our Core Values:
Our values shape the way we work and define the people we want to join us on our incredible and exciting journey ahead of us:
- Always Ready To Help
- Being Trustworthy
- Solutions Before Problems
- Family-Style Hosting
- Show respect, Earn Respect
The Opportunity:
As a Travel Specialist for RailRocker, you’ll be on the frontline of an exciting new chapter in rail travel, helping curious travellers explore the world in comfort and style. RailRocker is one of TourAxis’s new brands. This role isn’t just about selling train journeys, it’s about shaping the future of travel with a brand that’s cheeky, premium, and proudly rail-obsessed.
In this position, you’ll become the go-to guide for prospective travellers, blending sharp sales skills with genuine care to ensure every RailRocker guest feels confident and excited about their journey. From answering questions to managing bookings and supporting pre-departure needs, you’ll be key in making our guests’ dreams roll smoothly from idea to itinerary.
Beyond customer service, you’ll also jump in to support operational needs, helping to build processes, fine-tune experiences, and contribute to the day-to-day magic that keeps RailRocker on track. You’ll be part of a small, nimble team with big ambitions, and your input will help shape a bold new voice in rail travel.
As Rail Rocker grows, this role is expected to evolve. The ideal candidate will have the potential to step into a Tour Delivery Specialist function, overseeing the on-the-ground execution of our journeys and ensuring every aspect reflects the premium, playful tone of the RailRocker brand. This future scope includes working with suppliers, tour leaders, and internal teams to ensure consistency in operations, guest experience, and brand delivery — or as we like to call it, RailRockying these amazing journeys.
Key Responsibilities:
- Sales Excellence - Convert inquiries into confirmed bookings, maintaining a high conversion rate and consistently meeting sales targets.
- Client-Centric Service - Engage with clients via phone, email, and chat, delivering prompt, friendly, and knowledgeable support throughout the entire booking process. Gather, track and respond to guest feedback.
- End-to-End Booking Management - Coordinate all booking steps meticulously, ensuring clients receive accurate, detailed information at every stage and that handover to Operations is smooth and complete
- Problem Solving & Aftercare - Proactively address and resolve any issues before, during, or after the trip. Engage in after-care services to ensure client satisfaction, retention, and positive relationships
- Dynamic Task Management - E mbrace a dynamic, generalist role by taking on a variety of tasks and responsibilities as needed to support the company’s evolving priorities. This includes stepping into different functions, projects, or initiatives based on business needs, demonstrating flexibility, resourcefulness, and a proactive approach to contribute across multiple areas
- Supplier Coordination - Manage relationships with regional suppliers, ensuring high standards and smooth communications. Handle all supplier updates, rooming lists, allocation management, and coordinate timely payments in collaboration with the Accounts team. Ensure all service elements match the look, feel, and quality Rail Rocker promises, from first contact to final farewell.
Skills and Experience Required:
- Industry Expertise - 2+ years in luxury travel sales and customer service, with a commitment to high-touch, personalised client experiences
- Client-First Attitude - Demonstrated ability to drive client satisfaction with an ethos of positive, solution-oriented service
- Sales Success - Proven record in meeting or exceeding targets in a sales-driven, client-focused environment
- Organisational Precision - Outstanding attention to detail and accuracy, able to juggle multiple complex bookings effectively
- Communication & Professionalism - Strong interpersonal skills, fluent in English, with a well-presented, professional demeanour
- Adaptability & Drive - Demonstrates a positive, can-do attitude with the ability to work effectively under pressure. Capable of making informed decisions both independently and collaboratively, with a strong drive to deliver superior service and results. Open to assisting with new tasks as requested by the company
- Supplier Relationship Management - Proven experience in managing supplier relationships within the travel or hospitality industry, with a focus on maintaining high standards and fostering positive, collaborative partnerships
- Growth mindset - expanding into tour delivery, product coordination, or operational excellence over time. A keen eye for brand consistency and the guest journey is a plus.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Customer Service, Sales, and Supply ChainIndustries
Travel Arrangements
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#J-18808-LjbffrTravel Specialist in London employer: TourAxis
At TourAxis, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values innovation and collaboration. As a Travel Specialist, you'll enjoy competitive pay, performance-based bonuses, and the opportunity to grow within a dynamic team dedicated to reshaping the travel experience. With our commitment to employee development and a family-style atmosphere, you'll find meaningful work that not only fuels your passion for travel but also supports your professional journey in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Specialist in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like TourAxis who are looking for fresh talent for roles like Travel Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like TourAxis and give you a leg up for your Travel Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Specialist in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Specialist role at TourAxis.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Specialist position at TourAxis.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of TourAxis.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to TourAxis's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Specialist.
How to prepare for a job interview at TourAxis
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at TourAxis.
