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For Companies At a Glance
- Tasks: Craft engaging travel itineraries and coordinate logistics for unforgettable tours.
- Company: Join a leading DMC with a passion for authentic travel experiences.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Why this job: Make a real impact in the travel industry while using your French skills.
- Qualifications: Fluency in French and experience in operations or travel coordination.
- Other info: Dynamic team environment with a focus on creativity and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Overview
About The Team
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours.
Responsibilities
- Crafting engaging tour itineraries and packages
- Coordinating logistics and booking accommodations, transport, and activities
- Communicating with the Tour Leader during the tour to make adjustments as needed and resolve issues
- Double-checking, preparing final travel documents, and sending them to the client
- Owning tours and being accountable for their quality and financial results
- Renegotiating with suppliers to offer the customer the best product at the best price
- Ensuring the price and margin of our offer are competitive and profitable within the company’s pricing guidelines
- Monitoring payment conditions, and ensuring invoices are accurate and on time; report delays to the DM/supervisor or TL
- Ensuring that payment is on time
- Investigating and resolving service complaints efficiently
- Offering support or cover for other departments as required
- Conducting rate collection/negotiation activities as directed by the Manager/Supervisor
- Emergency phone duty
Qualifications
- Fluency in French, both spoken and written
- At least 1 year of experience as Operations coordinator or similar
- Travel industry market & culture understanding
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal abilities
- Good computer skills and fluency with Microsoft Office package
- Detail-oriented, deadline-driven, and a structured planner
- Good time-management skills and able to prioritise
- Being calm and assertive when handling client/supplier incidents
Operations Executive with French employer: Tour Partner Group
Contact Detail:
Tour Partner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive with French
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with tour operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, bring along examples of your work. It could be itineraries you've crafted or feedback from clients – anything that highlights your expertise.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. A well-timed email can make all the difference!
✨Tip Number 4
Prepare for interviews by researching the company’s tours and values. Tailor your answers to show how your experience aligns with their mission of creating authentic experiences. This will help you stand out as a candidate who truly gets what they’re about.
We think you need these skills to ace Operations Executive with French
Some tips for your application 🫡
Show Off Your Language Skills: Since fluency in French is a must, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken French, so don’t hold back!
Tailor Your Experience: When detailing your previous roles, focus on your experience in operations coordination or similar positions. We’re looking for specific examples that showcase your organisational skills and attention to detail, so be sure to connect the dots for us.
Be Personable: We love a good personality! Use your application to convey your excellent communication and interpersonal abilities. Share anecdotes that demonstrate how you’ve successfully handled client or supplier incidents in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team.
How to prepare for a job interview at Tour Partner Group
✨Know Your Stuff
Make sure you brush up on the travel industry, especially the markets and cultures of the UK, Ireland, Nordics, and Baltics. Familiarise yourself with common tour itineraries and logistics involved in crafting them. This will show your potential employer that you're not just interested in the role but also understand the nuances of the industry.
✨Show Off Your French Skills
Since fluency in French is a must, be prepared to demonstrate your language skills during the interview. Practice speaking about your previous experiences in French, especially related to operations or customer service. This will help you stand out and prove that you can communicate effectively with clients and suppliers.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing specific examples from your past roles where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your attention to detail led to successful outcomes.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle client or supplier incidents. Think of a few examples where you resolved issues efficiently and calmly. This will demonstrate your ability to stay composed under pressure and your commitment to providing excellent service.
