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For Companies At a Glance
- Tasks: Create exciting travel itineraries and manage logistics for unforgettable tours.
- Company: Join Tour Partner Group, a top DMC in the UK and beyond, crafting unique travel experiences.
- Benefits: Enjoy a full-time role with opportunities for growth and a vibrant team culture.
- Why this job: Be part of a passionate team dedicated to creating lasting memories through travel.
- Qualifications: Strong organisational skills and a knack for negotiation; travel industry knowledge is a bonus.
- Other info: Entry-level position perfect for those looking to kickstart their career in travel.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Operations & Client Relations Executive ROW role at Tour Partner Group.
About The Team
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics, and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are experts in creating authentic experiences and memories that last a lifetime. We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Your responsibilities
- Crafting engaging tour itineraries and packages.
- Coordinating logistics and booking accommodations, transport, and activities.
- Maintaining regular contact with the Tour Leader during the tour to make adjustments and resolve issues.
- Finalizing travel documents and sending them to clients.
- Re-negotiating with suppliers to offer the best products at the best prices.
- Ensuring our offers are competitive and profitable within company guidelines.
- Monitoring payment conditions, invoices, and reporting delays.
- Ensuring timely payments.
- Investigating and resolving service complaints efficiently.
- Supporting other departments as needed.
- Conducting rate collection and negotiation activities as directed.
- Handling emergency phone duties.
Your profile
What skills do I need?
- European language skills are a plus but not mandatory.
- Understanding of travel industry market and culture.
- Strong organizational skills and attention to detail.
- Good computer skills, proficient in Microsoft Office.
- Skilled negotiator with strong relationship-building abilities.
- Attention to detail, accuracy, and consistency.
- Calm and assertive in handling client and supplier incidents.
- Ability to handle operations and develop best practices.
- Team player.
- Ability to follow company procedures.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: Travel Arrangements
Operations & Client Relations Executive ROW employer: Tour Partner Group
Contact Detail:
Tour Partner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Client Relations Executive ROW
✨Tip Number 1
Familiarise yourself with the travel industry, especially the markets relevant to Tour Partner Group. Understanding the nuances of B2B travel and the specific needs of clients in different regions will give you an edge during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves re-negotiating with suppliers, being able to demonstrate your ability to negotiate effectively can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed logistics or coordinated projects in the past. This will help illustrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Network with professionals in the travel industry, especially those who work in operations or client relations. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Operations & Client Relations Executive ROW
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations & Client Relations Executive ROW position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in the travel industry, particularly in operations and client relations. Emphasise your organisational skills, attention to detail, and any experience with logistics or negotiation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of the company's mission. Mention specific examples of how your skills align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Tour Partner Group
✨Showcase Your Organisational Skills
As an Operations & Client Relations Executive, you'll need to demonstrate strong organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Your Negotiation Skills
Negotiation is key in this role, so be ready to discuss any relevant experiences. Think of situations where you successfully negotiated terms with suppliers or resolved conflicts, and explain your approach and the outcomes.
✨Familiarise Yourself with the Travel Industry
Understanding the travel industry market and culture is crucial. Research current trends, challenges, and opportunities within the sector. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations, such as a last-minute change in a client's itinerary or a service complaint. Practising these scenarios can help you respond confidently during the interview.
