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- Tasks: Execute group tour bookings and manage client communications with precision.
- Company: Join a leading DMC known for creating unforgettable travel experiences.
- Benefits: Full-time role with opportunities for growth in a dynamic international team.
- Other info: Collaborative environment with offices across Europe and a focus on operational excellence.
- Why this job: Be part of a mission to deliver authentic tours that create lasting memories.
- Qualifications: Fluent in German, with experience in group tour bookings and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a passionate and dynamic Operations & Client Relations Executive - DACH to join our team in London. In this role, you will be responsible for executing group tour bookings and delivering reliable operational support across the group operations lifecycle. The role combines hands‑on booking delivery, client communication, handling client and supplier invoices as well as supplier coordination, and process compliance. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.
Your responsibilities:
- Execute bookings and confirm services independently
- Ensure operational delivery tasks are completed accurately and on time
- Manage day‑to‑day client contact and operational updates
- Handle client communication professionally, escalating where required
- Request services and coordinate suppliers to support tour delivery
- Maintain clear documentation and communication flow
- Issue vouchers, invoices, and support timely collections in line with terms
- Maintain strong attention to operational financial accuracy
- Participate in emergency rota where required
- Handle basic on‑the‑spot situations and compensation decisions within framework
- Receive and log complaints, provide initial factual support and documentation
- Escalate immediately per guidelines
Your profile:
What skills do I need?
- Fluency in German, both written and spoken
- Proven experience executing group tour bookings end‑to‑end within defined scope, ensuring accuracy, timeliness, and client specification adherence
- Strong organizational skills and attention to detail
- Confident managing day‑to‑day client contact, handling operational queries professionally, and escalating issues appropriately
- Experience requesting services and coordinating suppliers to support consistent tour delivery
- Ability to issue vouchers, invoices, and ensure correct documentation and payment collection in line with agreed terms
- Being calm and assertive when handling client/supplier incidents
- Being able to handle operations and creating best practice on operation
Operations & Client Relations Executive DACH employer: Tour Partner Group
Contact Detail:
Tour Partner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Client Relations Executive DACH
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us that you understand our mission of creating authentic experiences and how your skills align with that. Be ready to share examples from your past that highlight your operational and client relations expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows us that you're genuinely interested in the role and appreciate the opportunity to connect.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and really want to be part of our team.
We think you need these skills to ace Operations & Client Relations Executive DACH
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming an Operations & Client Relations Executive and how you can contribute to creating unforgettable experiences for our clients.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with group tour bookings and client communication. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications. Use bullet points if needed, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tour Partner Group
✨Know Your Stuff
Make sure you understand the ins and outs of group tour bookings. Brush up on your knowledge about operational support and client relations, especially in the DACH region. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be managing day-to-day client contact, practice how you articulate your thoughts clearly and professionally. Prepare examples of how you've handled client queries or escalated issues in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Be Detail-Oriented
Attention to detail is crucial in this role. Bring examples of how you've maintained accuracy in documentation, invoicing, or service requests. Highlighting your organisational skills will reassure them that you can handle the operational financial accuracy they require.
✨Prepare for Scenario Questions
Expect to face situational questions about handling client complaints or supplier coordination. Think of specific instances where you’ve successfully navigated challenges. This will show your problem-solving skills and your ability to stay calm and assertive in tricky situations.