At a Glance
- Tasks: Create unforgettable travel experiences and manage logistics for amazing tours.
- Company: Join a leading DMC with a passion for authentic travel in the UK and beyond.
- Benefits: Competitive salary, flexible working hours, and opportunities for travel.
- Other info: Exciting career growth in a vibrant travel industry.
- Why this job: Be part of a dynamic team that crafts memorable journeys for clients.
- Qualifications: Strong organisational skills and a knack for building relationships.
The predicted salary is between 36000 - 60000 £ per year.
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours.
Your responsibilities:
- Crafting engaging tour itineraries and packages
- Coordinating logistics and booking accommodations, transport, and activities
- Maintaining regular contact with the Tour Leader during the tour to make adjustments and solve problems
- Double checking and preparing final travel documents to send to the client
- Re-negotiating with suppliers to offer the best product at the best possible price
- Ensuring competitive and profitable pricing within the company’s guidelines
- Monitoring payment conditions and ensuring invoices are accurate and timely
- Reporting any delays to the DM/supervisor or TL
- Investigating and resolving service complaints efficiently
- Offering support or cover for other departments as required
- Conducting rate collection/negotiation activities as directed by the Manager/Supervisor
- Managing emergency phone communications
Your profile:
- European Language Skills are a plus, but not mandatory
- Understanding of travel industry market and culture
- Strong organizational skills and attention to detail
- Good computer skills and fluency with Microsoft Office package
- Skilled negotiator with strong professional relationship-building abilities
- Attention to detail, accuracy, and consistency are essential
- Calm and assertive when handling client/supplier incidents
- Able to handle operations and create best practices
- A good team player
- Able to follow company procedures
Operations & Client Relations Executive employer: Tour Partner Group
Tour Partner Group is an exceptional employer, offering a vibrant work culture that values creativity and collaboration in the heart of the travel industry. With offices in key locations such as London and Dublin, employees benefit from a dynamic environment that fosters personal growth and professional development, alongside opportunities to craft unforgettable travel experiences. Join us to be part of a dedicated team that prioritises authentic connections and innovative solutions, ensuring every day is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Client Relations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with DMCs. Use LinkedIn or even local meetups to connect and chat about your passion for creating authentic experiences.
✨Tip Number 2
Show off your organisational skills! When you get the chance to speak with potential employers, share examples of how you've successfully coordinated logistics or managed complex projects. It’s all about demonstrating that you can handle the pressure!
✨Tip Number 3
Be ready to negotiate! Brush up on your negotiation skills before interviews. Employers love candidates who can secure the best deals while maintaining strong relationships with suppliers. Show them you’re the one for the job!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to spot your enthusiasm for the role. Don’t miss out on this opportunity!
We think you need these skills to ace Operations & Client Relations Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in the travel industry. We want to see how your skills align with our mission of creating authentic experiences!
Show Off Your Organisational Skills:Since this role involves a lot of coordination, give us examples of how you've successfully managed logistics or handled multiple tasks at once. We love seeing those strong organisational skills in action!
Be Personable and Professional:In your written application, let your personality shine through while maintaining professionalism. We’re looking for someone who can build relationships, so show us you can connect with clients and suppliers alike!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tour Partner Group
✨Know Your Itineraries
Familiarise yourself with the types of tours and packages the company offers. Be ready to discuss how you would craft engaging itineraries that cater to different client needs. This shows your understanding of their mission to create authentic experiences.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated with suppliers or resolved service complaints. Highlighting your negotiation skills will demonstrate your ability to secure the best products at competitive prices.
✨Demonstrate Organisational Prowess
Be ready to talk about how you manage logistics and ensure everything runs smoothly. Discuss any tools or methods you use to stay organised, as strong organisational skills are crucial for this role.
✨Emphasise Teamwork and Communication
Since this role involves regular contact with Tour Leaders and other departments, share examples of how you've effectively collaborated in a team setting. Show that you can communicate clearly and assertively, especially when handling incidents.
