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- Tasks: Create exciting travel itineraries and manage logistics for unforgettable experiences.
- Company: Join a leading DMC with a passion for authentic travel in the UK and beyond.
- Benefits: Competitive salary, flexible working hours, and opportunities for travel.
- Why this job: Be part of a dynamic team crafting memorable journeys for clients.
- Qualifications: Strong organisational skills and a knack for building relationships.
- Other info: Work in a vibrant environment with growth potential in the travel industry.
The predicted salary is between 36000 - 60000 £ per year.
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours.
Your responsibilities:
- Crafting engaging tour itineraries and packages
- Coordinating logistics and booking accommodations, transport, and activities
- Maintaining regular contact with the Tour Leader during the tour to make adjustments and solve problems
- Double checking and preparing final travel documents to send to the client
- Re-negotiating with suppliers to offer the best product at the best possible price
- Ensuring competitive and profitable pricing within the company's guidelines
- Monitoring payment conditions and ensuring invoices are accurate and timely
- Reporting any delays to the DM/supervisor or TL
- Investigating and resolving service complaints efficiently
- Offering support or cover for other departments as required
- Conducting rate collection/negotiation activities as directed by the Manager/Supervisor
- Managing emergency phone communications
Your profile:
- European Language Skills are a plus, but not mandatory
- Understanding of travel industry market and culture
- Strong organizational skills and attention to detail
- Good computer skills and fluency with Microsoft Office package
- Skilled negotiator with strong professional relationship-building abilities
- Attention to detail, accuracy, and consistency are essential
- Calm and assertive when handling client/supplier incidents
- Able to handle operations and create best practices
- A good team player
- Able to follow company procedures
Operations & Client Relations Executive in London employer: Tour Partner Group
Contact Detail:
Tour Partner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Client Relations Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with DMCs. Attend events or webinars where you can meet potential employers and make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best tour itineraries and any successful projects you've worked on. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Tour Partner Group, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking contacts. Use tools or apps to help you manage your job search effectively, so you don’t miss out on any opportunities.
We think you need these skills to ace Operations & Client Relations Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in the travel industry. We want to see how your skills align with our mission of creating authentic experiences!
Show Off Your Organisational Skills: Since this role involves a lot of coordination, be sure to showcase your strong organisational skills. Give examples of how you've managed logistics or handled multiple tasks at once in previous roles.
Highlight Your Negotiation Skills: Negotiation is key in this position, so don’t shy away from sharing your success stories. We love to see how you’ve built relationships and secured the best deals in your past experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Tour Partner Group
✨Know Your Itineraries
Familiarise yourself with the types of tours and packages that Tour Partner Group offers. Be ready to discuss how you would craft engaging itineraries and what makes a tour memorable. This shows your enthusiasm and understanding of their mission.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated with suppliers or resolved service complaints. Highlight your ability to build professional relationships, as this is crucial for the role.
✨Demonstrate Organisational Prowess
Be ready to talk about how you manage logistics and ensure everything runs smoothly. Share specific strategies you use to stay organised and detail-oriented, especially when coordinating multiple aspects of a tour.
✨Stay Calm Under Pressure
Think of scenarios where you've had to handle unexpected issues during a project or event. Discuss how you remained calm and assertive while resolving problems, as this will resonate well with the demands of the role.