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- Tasks: Lead workshops to design intuitive AI-driven user experiences and streamline workflows.
- Company: Join a leading DMC in the travel industry with a focus on authentic experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by redesigning processes and creating memorable user experiences.
- Qualifications: Experience in Design Thinking, service design, and user research methodologies.
- Other info: Collaborative international team with a mission to deliver tailored tours.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a passionate and dynamic AI UX Expert to join our team in London. In this role, you will lead Design Thinking workshops with sales, operations, and finance teams to understand their world deeply – observing how they work today, mapping challenges, and co-creating future-state experiences. You will produce service blueprints that show how users, systems, and data interact across end-to-end journeys and you will translate these into intuitive interfaces that make workflows feel simple. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.
What will I be doing?
- Lead Design Thinking workshops with business stakeholders to understand current-state pain points and co-create future-state experiences
- Map end-to-end user journeys across the full booking lifecycle
- Create service blueprints showing how users, systems, AI, and data interact across touchpoints
- Challenge existing processes – don’t digitise bad workflows, redesign them from first principles
- Facilitate co-design sessions where sales, operations, and finance teams actively shape their future tools
- Document "jobs to be done" for each user role, ensuring technology serves real human needs
- Redesign the sales quoting process
- Design the new AI-assisted workflows
- Ensure the new process eliminates Tourplan touchpoints entirely for sales users
- Map operations workflows: rooming list processing, supplier confirmations, booking modifications, cancellation handling
- Identify automation opportunities where human intervention adds no value
- Design exception-handling interfaces – humans should only see what requires judgement
- Translate service blueprints into wireframes, prototypes, and high-fidelity designs
- Create AI CoPilot interaction patterns: conversation flows, suggestion presentation, confidence indicators
- Design intelligent autocomplete, real-time margin calculators, and drag-and-drop itinerary builders
- Build and maintain a design system ensuring consistency across all TPG digital products
- Conduct contextual inquiry – observe users in their actual work environment (not just interviews)
- Run usability testing with prototypes before development investment
- Measure success through task completion times, error rates, and user satisfaction
- Iterate designs based on real usage data post-launch
What skills do I need?
- Design Thinking methodology – proven experience facilitating discovery workshops, ideation sessions, and co-design with business stakeholders
- Service design skills – ability to create service blueprints, journey maps, and cross-channel experience designs
- Process redesign mindset – experience challenging "how things are done" and designing new ways of working
- B2B/B2C application UX experience – enterprise software, booking systems, or operational tools (not just consumer web/mobile)
- User research methodology – contextual inquiry, observation, usability testing, jobs-to-be-done analysis
- Ability to work with complex, multi-system workflows and legacy constraints
- Strong facilitation and communication skills – ability to run workshops with senior stakeholders and articulate design decisions to non-designers
- Comfort with ambiguity – this role requires defining problems, not just solving pre-defined briefs
- Experience designing AI-assisted interfaces (copilots, recommendation systems, conversational UI) is preferred
- Background in operational transformation or process improvement initiatives is preferred
- Travel, hospitality, or logistics industry experience
- Front-end development awareness (HTML/CSS/React fundamentals)
- Lean UX or Agile UX practitioner
- Experience redesigning legacy systems incrementally while maintaining business continuity
AI UX Expert in London employer: Tour Partner Group
Contact Detail:
Tour Partner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI UX Expert in London
✨Tip Number 1
Get your networking game on! Connect with people in the industry, attend meetups, and join online forums. The more you engage, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Show off your skills through a portfolio that highlights your best work. Include case studies that demonstrate your design thinking process and how you've tackled real-world problems. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to AI UX design. Think about how you would lead a Design Thinking workshop or redesign a workflow. Being ready to discuss your thought process will impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Tour Partner Group.
We think you need these skills to ace AI UX Expert in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for AI and UX shine through in your application. We want to see how excited you are about creating intuitive experiences and leading workshops. Share examples of your past work that reflect your passion!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience, especially in Design Thinking and service design. We love seeing how your skills align with our mission, so don’t hold back on showcasing your unique journey!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Tour Partner Group
✨Know Your Design Thinking Inside Out
Make sure you’re well-versed in Design Thinking methodology. Be ready to discuss your experience facilitating workshops and how you've helped teams co-create solutions. Bring examples of past projects where you’ve mapped user journeys or created service blueprints.
✨Showcase Your User Research Skills
Prepare to talk about your approach to user research. Highlight any contextual inquiries or usability testing you've conducted. It’s crucial to demonstrate how you’ve used real user data to inform your design decisions and improve workflows.
✨Challenge the Status Quo
Be prepared to discuss how you’ve challenged existing processes in previous roles. Think of specific examples where you redesigned workflows from first principles rather than just digitising bad ones. This shows your process redesign mindset, which is key for this role.
✨Familiarise Yourself with AI-Assisted Interfaces
Since the role involves designing AI-assisted workflows, brush up on your knowledge of conversational UIs and recommendation systems. Be ready to share any relevant experience you have in this area, as it will set you apart from other candidates.
