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For Companies At a Glance
- Tasks: Build strong client relationships and create tailored travel itineraries for unforgettable experiences.
- Company: Join a leading DMC with a vibrant team across multiple locations.
- Benefits: Full-time role with opportunities for growth in the exciting travel industry.
- Why this job: Make a real impact in the travel sector while working with diverse clients.
- Qualifications: Fluency in Mandarin and English, with a passion for travel and client service.
- Other info: Dynamic environment with a focus on teamwork and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Account Development & Operations Executive With Mandarin role at Tour Partner Group.
About The Team
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Responsibilities
- Understanding and developing a strong commercial relationship with our clients, specifically knowing what type of tour they prefer, their market position (cheap, luxury, midrange), and the products that are most suitable for maximum sales.
- Understanding the market and the competitive landscape and pressures and working with the client to grow their business and our business with them.
- Understanding the clients' sales cycle ensuring we are quoting for the right business at the right time to maximise our share of the clients' overall business and to help grow the clients' overall business.
- Supporting the Far East Sales team in achieving the agreed annual new business revenue and margin target for UKI destination.
- Creating touring itineraries with your clients, to gain sales and a competitive advantage in the market.
- Preparing itineraries, costing and quotations for Groups with the help of Tourplan.
- Working closely with our Contracting team to ensure we can offer the best product at a competitive price to meet the client needs.
- Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines.
- Following up with the client in a timely way to convert offers and quotes into profitable sales with client satisfaction.
- Coordinating logistics and booking accommodation, transport and activities.
- To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve any issues.
- Prepare final travel documents and send them to the client.
- Ownership of the tours and accountability for its quality and financial results.
- Making sure the conditions of payment are respected.
- Emergency phone duty.
- Being a key point of contact for clients.
Profile
- Being client focused, friendly and diplomatic.
- Revenue focused and driven to achieve targets.
- You are self-driving, responsible and structured.
- Capacity to handle pressure, remain composed in challenging situations, and maintain a positive attitude.
- A work experience in a similar role in a DMC or within the tourism industry is preferred.
- Strong positive communication skills, fluency in English and Mandarin (written and spoken).
- Good knowledge of Great Britain and Ireland as tourism destinations for the Far East Market.
- IT literate, experience of Tourplan is desirable and use of CRM system.
- Ability to adapt to changing circumstances and proactively solve issues.
- Strong analytical skills to assess situations, identify problems, and develop effective solutions.
- Strong verbal and written communication skills to convey ideas clearly and foster open dialogue.
Seniority level: Entry level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Travel Arrangements
Account Development & Operations Executive with Mandarin in London employer: Tour Partner Group
Contact Detail:
Tour Partner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Development & Operations Executive with Mandarin in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with DMCs. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your Mandarin! Since this role requires fluency, brush up on your language skills. You could even role-play common interview scenarios in Mandarin to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Tour Partner Group. Don’t miss out!
We think you need these skills to ace Account Development & Operations Executive with Mandarin in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in account development and operations, especially any relevant work in the tourism industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for travel and your understanding of the market. Let us know why you're the perfect fit for the Account Development & Operations Executive role.
Show Off Your Mandarin Skills: Since this role requires fluency in Mandarin, make sure to highlight your language skills prominently. Whether it's in your CV or cover letter, we want to see how you can communicate effectively with our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tour Partner Group
✨Know Your Clients
Before the interview, research the types of clients Tour Partner Group works with. Understand their preferences for tours and how they position themselves in the market. This will help you demonstrate your ability to build strong commercial relationships during the interview.
✨Showcase Your Mandarin Skills
Since fluency in Mandarin is a key requirement, be prepared to showcase your language skills. You might be asked to conduct part of the interview in Mandarin, so practice common phrases related to the tourism industry to impress your interviewers.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully handled pressure or resolved issues. Be ready to discuss how you can adapt to changing circumstances and proactively solve problems, as this is crucial for the role.
✨Familiarise Yourself with Tourplan
If you have experience with Tourplan or similar CRM systems, make sure to mention it. If not, take some time to learn the basics of Tourplan before your interview. Showing that you're IT literate and willing to learn will give you an edge.
