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For Companies At a Glance
- Tasks: Support and manage Microsoft Azure and 365 environments while troubleshooting advanced technical issues.
- Company: Join a leading DMC with a mission to create authentic travel experiences.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for mentorship and career advancement.
- Why this job: Be part of a dynamic team making a real impact in the travel industry.
- Qualifications: Experience in infrastructure support with strong knowledge of Microsoft technologies.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About The Team
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.
Our Offices & Mission
We have offices in London, Edinburgh, Dublin, Copenhagen and Phoenix. Our mission is to deliver personally tailored, authentic tours – perfectly.
Responsibilities
- Administer and support Microsoft Azure services including identity, access, groups, policies and resource configurations.
- Manage and troubleshoot Microsoft 365 environments (Exchange, SharePoint, Teams, OneDrive).
- Configure and maintain Intune (Endpoint Manager) for policy management, device compliance and application deployment.
- Support the implementation of new cloud or hybrid solutions and contribute to continuous improvement of infrastructure systems.
- Monitor Azure and on‑premises infrastructure health, proactively identifying and resolving issues before they impact users or operations.
- Serve as the escalation point for complex incidents from the Endpoint & User Support Technicians.
- Troubleshoot advanced issues involving Azure, Intune, authentication, VPN connectivity and system integrations.
- Coordinate with third‑party vendors or Microsoft support to resolve high‑impact or specialized technical issues.
- Conduct root cause analysis and implement permanent solutions to recurring technical problems.
- Manage and maintain office network infrastructure including LAN/WAN, VPN, switches, firewalls and wireless access points.
- Perform regular network performance checks, firmware updates and configuration management to ensure stable connectivity across all locations.
- Support local server environments where applicable, including patching, updates and system configuration.
- Assist with office relocations or new site setups, ensuring network and infrastructure readiness.
- Travel to other company offices as required to deliver on‑site infrastructure support and maintenance.
- Monitor cloud, network and system performance using infrastructure monitoring tools and respond promptly to alerts.
- Execute scheduled maintenance activities, backups and patch management to maintain system integrity and uptime.
- Maintain accurate documentation for network and cloud configurations, standard operating procedures and architecture diagrams.
- Contribute to the IT knowledge base with technical guides, troubleshooting steps and system documentation to ensure consistency across the team.
- Collaborate with Endpoint & User Support Technicians to resolve escalated incidents and ensure end‑to‑end issue management.
- Partner with the IT Security Analyst to maintain system security, enforce compliance policies and support vulnerability remediation.
- Work closely with the Application & Data team on integrations, user access dependencies and infrastructure support for business applications.
- Liaise with the Head of IT Infrastructure & Cloud Services to align technical operations with strategic IT objectives.
- Share knowledge, mentor team members and contribute to documentation that promotes cross‑team efficiency and collaboration.
Qualifications
- Proven experience in a 2nd line or infrastructure support role within a Microsoft 365 and Azure environment.
- Strong technical understanding of Microsoft Azure (identity, access, resources), M365 Administration (Exchange, SharePoint, Teams), Intune/Endpoint Manager (policies, compliance, deployments) and networking (VPN, DNS, DHCP, routing, switching).
- Experience managing and troubleshooting Windows operating systems and devices.
- Working knowledge of PowerShell for automation or administration tasks.
- Strong analytical, problem‑solving and documentation skills.
- Proactive, self‑motivated and able to work on your own initiative and collaboratively in a team environment; reliable and flexible with a customer‑service mindset.
- Share knowledge, mentor team members and contribute to documentation that promotes cross‑team efficiency and collaboration.
Infrastructure & Cloud Support Technician employer: Tour Partner Group
Contact Detail:
Tour Partner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure & Cloud Support Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Microsoft Azure and M365. Share specific examples of how you've tackled challenges in previous roles – it’ll make you stand out!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings at StudySmarter and tailor your approach to show why you’d be a great fit for us!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect match for the position.
We think you need these skills to ace Infrastructure & Cloud Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure & Cloud Support Technician role. Highlight your experience with Microsoft Azure, M365, and any relevant networking skills. We want to see how your background fits our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our mission at Tour Partner Group. Keep it engaging and personal!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tour Partner Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, M365, and Intune. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous positions, especially those involving Azure or networking. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Demonstrate Team Collaboration
Since this role involves working closely with other teams, be ready to talk about how you've collaborated in the past. Share experiences where you mentored others or contributed to team documentation, as this aligns with their emphasis on cross-team efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's infrastructure challenges or future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of delivering tailored tours.