At a Glance
- Tasks: Create unforgettable tour itineraries and manage logistics for amazing travel experiences.
- Company: Join a vibrant, international team at Tour Partner Group in London.
- Benefits: Enjoy flexible working, holiday increases, gym contributions, and extra time off for your birthday.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make lasting memories for clients while exploring the world of travel.
- Qualifications: Strong organisational skills, attention to detail, and a passion for travel.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a passionate and dynamic Operations & Client Relations Executive to join our team in London. In this role, you will be responsible for crafting engaging tour itineraries and packages and coordinating logistics and booking accommodations, transport, and activities, as well as conducting rate collection and negotiation with suppliers. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.
Your responsibilities:
- Crafting engaging tour itineraries and packages.
- Coordinating logistics and booking accommodations, transport, and activities.
- To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
- To double check, get the final travel documents ready and send them to the client.
- Re-negotiation with suppliers is an important aspect of the job to be able to offer the customer the best product to the best possible price.
- Ensuring the price and margin of our offer is competitive and profitable, within the company’s pricing guidelines.
- Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time.
- Will report eventual delays to the DM/supervisor or TL.
- Responsible for ensuring that payment is on time.
- Investigate and resolve service complaints efficiently.
- Offer support or cover for other departments as required.
- Conduct rate collection/negotiation activities as directed by the Manager/Supervisor.
- Emergency phone.
Your profile: Skills & Experience
We are looking for an individual with the following skills and qualifications:
- European Language Skills are a plus, but not mandatory.
- Travel industry market & culture understanding.
- Strong organizational skills and attention to detail.
- Good computer skills and fluency with Microsoft office package.
- Skilled negotiator with strong professional relationship-building abilities.
- Paying attention to detail, accuracy and consistency are essential.
- Being calm and assertive when handling client/supplier incidents.
- Being able to handle operations and creating best practice on operation.
- A good Team player.
- Able to follow company’s procedures.
What we offer
At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:
- A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
- Familiarisation trips to enhance your first-hand knowledge of our destinations.
- A holiday increase with years of service, up to 25 days.
- A contribution towards gym membership to promote well-being.
- An extra day off on your birthday, because celebrating is important!
- One volunteering day per year to support a cause you’re passionate about.
- Annual social events to celebrate our shared successes.
- TPG Travel Club discounts to explore our destinations in your free time.
- The opportunity to become a Value Champion, earning a Discover-Our-Destination reward for an exciting explorer getaway.
- A structured development programme with on-the-job training, ensuring you reach your full potential.
- A collaborative and supportive team culture where every member is valued.
- Opportunities for career progression, moving into new roles within the company.
Additional Information
High Season Period: Please note that from 1st May – 31st August, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
Work Location: This position is based in London, with the possibility of hybrid working depending on the role.
Our Values
At Tour Partner Group, our values guide everything we do:
- Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
- Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
- Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
- Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.
Operations & Client Relations Executive in City of Westminster employer: Tour Partner Group
At Tour Partner Group, we pride ourselves on being an exceptional employer, offering a vibrant and international work environment in London where collaboration thrives among colleagues from over 20 nationalities. Our commitment to employee well-being is reflected in our generous benefits, including increased holiday entitlement with service, gym membership contributions, and unique perks like an extra day off for your birthday and volunteering opportunities. With a structured development programme and clear pathways for career progression, we empower our team members to reach their full potential while creating unforgettable experiences for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Client Relations Executive in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, be ready to discuss your experience in crafting itineraries and negotiating with suppliers. Share specific examples that highlight your organisational skills and attention to detail.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching the company culture and values. Understand what makes us tick at Tour Partner Group, and think about how your passion for travel aligns with our mission. This will help you stand out as a candidate who truly gets us!
We think you need these skills to ace Operations & Client Relations Executive in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the travel industry shine through. We want to see how passionate you are about crafting unforgettable experiences for clients!
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check everything before hitting send!
Highlight Your Skills:Don’t forget to showcase your organisational skills and negotiation abilities. Use specific examples from your past experiences that demonstrate how you’ve successfully managed logistics or built strong relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dynamic team!
How to prepare for a job interview at Tour Partner Group
✨Know Your Itineraries
Before the interview, take some time to research and understand what makes a great tour itinerary. Be ready to discuss your ideas on crafting engaging packages that cater to different types of travellers. This shows your passion for the role and your understanding of the travel industry.
✨Showcase Your Negotiation Skills
Since negotiation with suppliers is key in this role, prepare examples from your past experiences where you successfully negotiated rates or resolved conflicts. Highlight your ability to build professional relationships, as this will resonate well with the interviewers.
✨Demonstrate Organisational Prowess
Bring up specific instances where your strong organisational skills made a difference in your previous roles. Discuss how you manage multiple tasks, especially under pressure, and ensure that all details are accurate and timely. This will illustrate your attention to detail, which is crucial for this position.
✨Embrace Team Spirit
This role requires collaboration within an international team, so be prepared to talk about your experiences working in diverse teams. Share how you contribute to a positive team culture and how you handle challenges together. This will show that you align with their values of partnership and respect.
