We are looking for a passionate and dynamic Account Development Executive - Italian Market to join our team in London or Edinburgh. In this role, you will be responsible for managing designated accounts, building and managing client relationships and the sales growth of those clients. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.
Your responsibilities
- Understanding and developing a strong commercial relationship with our clients, specifically knowing what type of product they prefer, their market position, and the products that are most suitable for maximum sales
- Understanding the markets, the competitive landscape and pressures and working with the client to grow their business and our business with them
- Understanding the clients’ sales cycle ensuring we are quoting for the right business at the right time to maximise our share of the clients’ overall business and to help grow the clients’ overall business
- Supporting the Sales team in achieving the agreed annual new business revenue and margin target for core destinations.
- Creating touring itineraries with your clients, to gain sales and a competitive advantage in the market
- Preparing itineraries, costing and quotations for Groups with the help of Tourplan.
- Working closely with our teams in Contracting, Placement and Operations to ensure we can offer and deliver the best product at a competitive price to meet the client needs
- Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines
- Following up with the client in a timely way to convert offers and quotes into profitable sales with client satisfaction
- Being a key point of contact for clients by having regular contact with calls, meeting, emails
Your profile: Skills & Experience
- Being client focused, friendly and diplomatic
- Revenue focused and driven to achieve targets
- You are self-driving, responsible and structured
- Capacity to handle pressure, remain composed in challenging situations, and maintain a positive attitude
- A work experience in a similar role in a DMC or within the tourism industry is preferred
- Strong positive verbal and written communication skills to convey ideas clearly and foster open dialogue, equally fluent in Italian & English
- Good knowledge of Great Britain and Ireland as tourism destinations
- IT literate, experience of Tourplan is desirable and use of CRM system
- Ability to work in team, to adapt to changing circumstances and proactively solve issues
- Strong analytical skills to assess situations, identify problems, and develop effective solutions
What we offer
- A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
- A holiday increase with years of service, up to 25 days.
- A contribution towards gym membership to promote well-being.
- An extra day off on your birthday, because celebrating is important!
- One volunteering day per year to support a cause you’re passionate about.
- Annual social events to celebrate our shared successes.
- TPG Travel Club discounts to explore our destinations in your free time.
- A collaborative and supportive team culture where every member is valued.
- Opportunities for career progression, moving into new roles within the company.
Additional Information
- Work Location: This position is based in London or Edinburgh, UK, with the possibility of hybrid working (3 days office – 2 days home) depending on the role.
Our Values
- Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
- Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
- Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
- Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.
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