At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional service and memorable guest experiences.
- Company: Join Potters Resorts, a dynamic hospitality leader with a welcoming atmosphere.
- Benefits: Enjoy flexible shifts, free gym access, discounts, and career development opportunities.
- Other info: Be part of a supportive team that values your growth and well-being.
- Why this job: Make a real impact every day while thriving in a fast-paced, energetic environment.
- Qualifications: Experience in hospitality leadership or a passion for stepping up to the challenge.
The predicted salary is between 26604 - 32516 £ per year.
Find the shift pattern that works for you.
At Potters Resorts, we know that one shift pattern doesn’t suit everyone.
That’s why we’re growing our Restaurant leadership team and are looking for enthusiastic hospitality professionals to join us in a variety of Team Leader roles across our breakfast, lunch and dinner operations.
Whether you’re an experienced Team Leader, a Supervisor looking for a fresh challenge, or an ambitious hospitality professional ready to step into your first leadership role, we’d love to hear from you.
Looking for daytime hours?
Our Breakfast and Lunch Team Leader opportunities could be perfect if you’re looking for a role that fits around family life, childcare, study or other commitments.
Our Dinner Team Leader opportunities offer the chance to lead one of our busiest services while keeping your mornings and afternoons free.
Let’s find the right fit.
We’re recruiting several Team Leaders, so we’d love to talk to you about the shift pattern and working hours that best suit you.
During the recruitment process, we’ll discuss your availability and match you with the opportunity that’s the best fit for both you and our team.
Whatever shift you choose, you’ll be leading a fantastic team, delivering exceptional guest experiences and helping create the warm, welcoming atmosphere that Potters Resorts is known for.
Job Description
Our restaurant welcomes between
650 and 800 guests every day , serving breakfast, lunch and dinner, 365 days a year. It's a fast-paced, energetic environment where no two days are the same.
If you thrive under pressure, enjoy leading by example and love creating memorable guest experiences, you'll feel right at home.
What you'll be doing
As a Restaurant Team Leader, you'll play a key role in supporting the day-to-day operation of our restaurant while inspiring your team to deliver exceptional service at every meal.
- Lead, motivate and support a large waiting team, creating a positive and welcoming working environment.
- Be hands-on throughout service, leading by example and helping the team deliver a seamless guest experience.
- Ensure our high service standards are consistently maintained, providing every guest with the 5-Star experience Potters Resorts is known for.
- Carry out restaurant and station checks with great attention to detail, ensuring everything is ready for service.
- Monitor service throughout each shift, responding quickly to changing priorities and supporting the team wherever needed.
- Resolve guest queries professionally and confidently, ensuring every guest leaves with a positive impression.
- Work closely with the Restaurant Manager and wider leadership team to ensure the smooth running of the restaurant.
- Build strong working relationships across the resort, communicating effectively with colleagues in every department.
- Coach, encourage and develop the team, helping individuals grow in confidence and reach their full potential.
This is a role where you'll make a real difference every day—supporting the team, delighting our guests and helping create the warm, welcoming atmosphere that keeps guests coming back to Potters Resorts.
Qualifications
We're looking for someone who enjoys leading people, takes pride in delivering exceptional service and thrives in a busy hospitality environment.
You'll ideally have
- Previous experience in a supervisory, Team Leader or senior hospitality role (or be ready to take the next step in your career).
- The ability to remain calm, organised and positive in a fast-paced environment.
- A positive, hands-on approach and a willingness to lead by example.
- Experience of coaching, developing or mentoring team members would be an advantage.
- A flexible approach to working shifts, including weekends and bank holidays, as part of a 365-day operation.
Desirable (but not essential)
- Experience working in a high-volume restaurant or hospitality venue.
- Knowledge of food safety and health & safety practices.
- A Level 2 Food Safety certificate (or willingness to complete training).
- Additional Information
- Free use of Palms Health & Fitness - Gym and Swimming Pool
- 30% Discount on products in the shop
- Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
- Free Team Lunch available daily
- An all-year-round position (not seasonal)
- Free Parking and on the main Bus Route
- Cycle to Work Scheme
- 10% Discount off all products and treatments within Aphrodite Beauty Salon
- Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship
- Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort
- Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling
Potters Resorts is an equal opportunities employer.
We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
- Job Location
- #J-18808-Ljbffr
Restaurant Team Leader employer: Tour Operators, Coach Companies & Group
At Potters Resorts, we pride ourselves on being an exceptional employer that values flexibility and work-life balance, making it easy for our Restaurant Team Leaders to find a shift pattern that suits their lifestyle. Our vibrant work culture fosters personal growth through various development opportunities, including our Potters Development Academy, while our commitment to employee wellbeing ensures that you have access to support whenever needed. Join us in creating memorable guest experiences in a fast-paced environment where your leadership can truly make a difference.
Contact Details:
Tour Operators, Coach Companies & Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tour Operators, Coach Companies & Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tour Operators, Coach Companies & Group
Don't be shy about reaching out to Tour Operators, Coach Companies & Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tour Operators, Coach Companies & Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tour Operators, Coach Companies & Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
