At a Glance
- Tasks: Lead a dynamic entertainment team to create unforgettable guest experiences at Potters Resort.
- Company: Join the UK's only Fully Inclusive Resort, known for its exceptional entertainment.
- Benefits: Enjoy free gym access, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth in a fun, inclusive setting.
- Why this job: Be a key player in delivering top-notch entertainment and making lasting memories for guests.
- Qualifications: Experience in leading hospitality or entertainment teams; passion for guest service is essential.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for an inspirational, guest-focused Head of Entertainment to lead one of the UK's most respected resort entertainment teams.
This is a unique senior leadership opportunity at one of the UK's only Fully Inclusive Resorts, Potters Resort Hopton-on-Sea, responsible for delivering an exceptional entertainment programme that sits at the very heart of the Potters guest experience.
As a member of the Resort Management Team, you will lead a talented team of entertainment professionals, ensuring every guest enjoys a memorable, engaging and outstanding holiday from the moment they arrive until they leave.
Working closely with the Creative Show Producer, who leads the development and direction of our spectacular theatre productions, you will take overall responsibility for the wider entertainment operation, ensuring daytime activities, evening entertainment, guest interaction, events, service delivery and team performance consistently exceed expectations.
If you're a passionate leader who thrives on developing people, creating unforgettable guest experiences and continually raising standards, we'd love to hear from you.
Job Description
This is a hands-on leadership role responsible for the overall performance, development and success of the Entertainment Department.
Working as part of the Resort Management Team, you'll inspire your team to deliver an exceptional entertainment programme while ensuring every guest enjoys a memorable Potters experience.
Key responsibilities include
- Leading, inspiring and developing a high-performing entertainment team, creating a culture of professionalism, creativity and exceptional guest service.
- Taking overall responsibility for the day-to-day operation of the Entertainment Department, ensuring consistently high standards across all activities and events.
- Overseeing the planning and delivery of daytime activities, hosted events and evening entertainment outside the main theatre productions.
- Continually reviewing and evolving the entertainment programme, introducing fresh ideas to keep the Potters experience innovative and market-leading.
- Maintaining a visible presence across the resort, engaging with guests and ensuring exceptional service at every opportunity.
- Monitoring guest feedback and implementing improvements to continually enhance the guest experience.
- Leading recruitment, coaching, performance management and succession planning to develop future talent within the department.
- Accountable for the overall financial and commercial performance of the department, ensuring effective management of budgets, labour resources and operational costs.
- Working collaboratively with departments across the resort to deliver a seamless, fully inclusive guest experience.
- Ensuring the department operates safely and remains fully compliant with Health & Safety, safeguarding and company policies.
- Leading by example as a member of the Resort Management Team, supporting wider business initiatives and championing a positive One Team culture.
- Hours of Work
- 40–48 hours per week
This role requires flexibility and will include evenings, weekends and Bank Holidays in line with the entertainment programme and business needs.
Skills & Experience
- Proven experience leading large hospitality, leisure, resort, holiday park, cruise or entertainment teams.
- Demonstrable experience inspiring, motivating and developing high-performing teams.
- Excellent operational planning and organisational skills.
- Outstanding communication and relationship-building abilities.
- Strong commercial awareness with experience managing departmental budgets and labour costs.
- Ability to make sound decisions, solve problems and remain calm under pressure.
- Experience managing performance, attendance, employee wellbeing and departmental development.
- Strong understanding of Health & Safety and safeguarding responsibilities within a guest-facing environment.
- Flexible approach to working hours, including evenings and weekends.
Qualifications
- Entertainment, Events or Hospitality Management qualification.
- IOSH Managing Safely or equivalent Health & Safety qualification.
- Additional Information
What we offer
Joining our happy, friendly, inclusive, and fun team at Potters Resorts Hopton on Sea comes with a host of benefits, including:
- A supportive working environment at our All-Inclusive Resort.
- The opportunity to deliver First Class Customer Service and build a rapport with our guests.
- Free use of our resort leisure facilities, including a gym and swimming pool.
- A comprehensive Employee Assistance Programme to look after your health and well-being.
- On-resort benefits and discounts in our Beauty Studio & Pop-in Shop.
- Access to the Cycle2Work Scheme and life assurance.
At Potters Resorts Hopton on Sea, this key role joining our Resort Management team will offer a real challenge and something to truly get your teeth into.
We're seeking an accomplished manager who sees themselves staying long-term and becoming a pillar of strength within our team.
- As part of our team, we will offer you …
- Free use of Palms Health & Fitness - Gym and Swimming Pool
- 30% Discount on products in the shop
Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
- Free Team Lunch available daily
- Free Parking
- Cycle to Work Scheme
- 10% Discount off all products and treatments within Aphrodite Beauty Salon
Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive 'Evening of Entertainment' on Resort
Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP's, mental health support and counselling
This is a full-time role, five days out of seven, with hours determined by the needs of the business.
Potters Resorts is an equal opportunities employer.
We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
- Job Location
- #J-18808-Ljbffr
Head of Entertainment employer: Tour Operators, Coach Companies & Group
Potters Resorts Hopton-on-Sea is an exceptional employer, offering a vibrant and inclusive work culture where creativity and technical excellence thrive. Employees benefit from a supportive environment, comprehensive wellness programmes, and unique perks such as free access to leisure facilities and discounted holidays, making it an ideal place for those passionate about live entertainment and team collaboration. With ample opportunities for professional growth and development, this role promises a rewarding career in a stunning coastal location.
Contact Details:
Tour Operators, Coach Companies & Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Entertainment
✨Get a Taste of the Scene
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✨Reach Out Directly to Tour Operators, Coach Companies & Group
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We think you need these skills to ace Head of Entertainment
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tour Operators, Coach Companies & Group and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Tour Operators, Coach Companies & Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
