At a Glance
- Tasks: Be the first point of contact for customer enquiries and complaints in property management.
- Company: Join Places for People, a leading Social Enterprise dedicated to thriving communities.
- Benefits: Enjoy excellent holiday pay, sick pay, pension contributions, and discounts on various services.
- Other info: Flexible working options available after training, promoting a healthy work-life balance.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Customer service experience, good communication skills, and IT proficiency with MS Office.
The predicted salary is between 25000 - 30000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work.
As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.
More about your role
Reporting to the Operations Manager, we are looking to recruit a Property Manager on a permanent basis. Based in Edinburgh, you will act as the first point of contact for all customer enquiries and complaints relating to the customer and the property. It is imperative that the highest level of service is provided to both internal and external clients. This role is able to offer hybrid working after an initial period of training. A basic DBS check is mandatory.
More about you
The Essential Criteria is below:
- Customer Service Experience
- A proven track record of dealing with stakeholders
- Expertise with IT packages with MS Office
- Good communication skills
The benefits
We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Trainee Property Manager employer: Touchstone
At Places for People, we pride ourselves on being an exceptional employer that values people over numbers. Located in the vibrant city of Edinburgh, we offer a supportive work culture that encourages personal and professional growth, alongside a comprehensive benefits package including excellent holiday pay, pension contributions, and discounts. Our commitment to inclusivity and community spirit ensures that every employee can thrive in a fulfilling role while making a positive impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Property Manager
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and enthusiasm, so show us how you embody these traits in your interactions. Research their values and think about how you can align your experiences with their People Promises.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property management. This not only gives you insights into the role but also helps you make a memorable impression before the interview.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service. Think about specific examples where you've gone above and beyond for customers, as this will resonate well with Places for People's commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of creating thriving communities.
We think you need these skills to ace Trainee Property Manager
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and motivation for the role.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with our People Promises. Show us how you embody respect, community spirit, and a commitment to doing the right thing!
Showcase Your Skills:Don’t forget to mention your customer service experience and IT skills! We’re looking for someone who can communicate effectively and handle enquiries with ease, so give us examples of how you've done this in the past.
Apply Through Our Website:Ready to take the plunge? Head over to our careers site to apply directly! It’s the best way to ensure your application gets into our hands, and you can find all the info you need about the role there too.
How to prepare for a job interview at Touchstone
✨Know Your People Promises
Before the interview, take some time to understand Places for People's People Promises. They value enthusiasm, respect, and community spirit, so think of examples from your past experiences that showcase these qualities. This will help you connect with the interviewers on a personal level.
✨Showcase Your Customer Service Skills
As a Trainee Property Manager, you'll be the first point of contact for customer enquiries. Prepare specific examples of how you've successfully handled customer complaints or queries in the past. Highlight your communication skills and ability to resolve issues effectively.
✨Familiarise Yourself with IT Tools
Since expertise with MS Office is essential, brush up on your skills with Word, Excel, and PowerPoint. Consider preparing a short demonstration of how you would use these tools in a property management context, as it could impress the interviewers.
✨Ask About Flexibility Options
Places for People are open to discussing flexible working arrangements. Don’t hesitate to ask about this during your interview if it’s important to you. It shows that you’re proactive and care about finding a work-life balance that suits both you and the company.
