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- Tasks: Manage credit control administration and provide top-notch service to clients.
- Company: Join Places for People, a leading Social Enterprise focused on community spirit.
- Benefits: Enjoy competitive salary, yearly reviews, training, and awesome discounts.
- Why this job: Be part of a growing team making a real difference in communities.
- Qualifications: Customer service experience preferred; training provided for credit control.
- Other info: Hybrid working available after training; dynamic environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Places for People, we hire People, not numbers! We’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
We are looking to hire a Credit Control Administrator on a permanent basis. Reporting to the Portfolio Manager, this is a great opportunity to join a growing area of the business. This role will be overseeing the credit control administration within the portfolio, ensuring the highest level of service to both internal and external clients.
The working hours for this role are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm. After an initial period of training (Approx 3 months), we can offer hybrid working (up to 3 days at home). At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.
Credit Control experience is preferred for this role; however, it is not essential as training will be provided. The ideal applicant will have a background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.
- Customer Service Experience
- Excellent telephone manner
- Good IT skills
- Stakeholder engagement skills
- Experience of working within a fast-paced environment
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Credit Control Administrator in Somerset employer: Touchstone
Contact Detail:
Touchstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Administrator in Somerset
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and enthusiasm, so do a bit of research on their mission and values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with various stakeholders, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to boost your confidence and polish your telephone manner.
✨Tip Number 3
Show off your customer service experience! Even if you don’t have direct credit control experience, highlight any roles where you’ve provided excellent service. Use specific examples to demonstrate how you’ve handled challenges and contributed to a positive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Places for People. Don’t forget to tailor your application to reflect the qualities they’re looking for!
We think you need these skills to ace Credit Control Administrator in Somerset
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion shine through! We want to see that you're not just ticking boxes but genuinely excited about the role and our mission at Places for People.
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight any relevant experience, especially in customer service or credit control, and don’t forget to mention your IT skills!
Be Personable: Remember, we hire people, not numbers! Use a friendly tone in your cover letter and show us how you embody our People Promises. We love candidates who are respectful and community-minded.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Touchstone
✨Know Your People Promises
Before the interview, take some time to understand Places for People's People Promises. They value enthusiasm, community spirit, and doing the right thing. Be ready to share examples from your past experiences that demonstrate how you embody these values.
✨Showcase Your Customer Service Skills
Since customer service experience is important for this role, prepare to discuss specific situations where you've excelled in providing excellent service. Think of times when you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the position.
✨Familiarise Yourself with Credit Control Basics
Even if you don't have direct credit control experience, it’s beneficial to brush up on the basics. Research common practices and terminology in credit control so you can engage in informed discussions during the interview. This shows your initiative and willingness to learn.
✨Prepare for Stakeholder Engagement Questions
Given the importance of working with various stakeholders, be prepared to answer questions about your experience in this area. Think of examples where you've successfully collaborated with others, managed expectations, or navigated challenges in a fast-paced environment.
