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- Tasks: Lead and manage crisis services, providing vital support to individuals in distress.
- Company: Join Touchstone, a top inclusive mental health charity in the UK.
- Benefits: Enjoy 28 days annual leave, supportive networks, and a diverse workplace.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in service management and a passion for mental health support.
- Other info: Be part of an award-winning team committed to empowerment and inclusivity.
The predicted salary is between 30000 - 40000 £ per year.
Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire, recognised as the 2nd most inclusive employer in the UK and accredited with Investors in People – Platinum. We believe excellence comes from happy, empowered staff who lead in trusted, supportive ways.
The post holder will lead and manage Touchstone’s Here For You crisis alternative service and CRISS peer-support service in Leeds, offering non-clinical support to individuals aged 16+ facing self-harm, suicide, and acute distress. Responsibilities include:
- Developing services in line with service user needs.
- Managing recruitment processes for new staff.
- Partnering to effectively triage referrals.
- Representing services in external stakeholder meetings such as the multi-agency project steering group.
- Managing service budgets in line with Touchstone policies.
Working for a diverse and inclusive organisation (36% BME staff, 25% LGBTQ+ staff, 16% staff with a disability). Staff and peer support networks available. 28 days annual leave (rising to 31 after 2 years) + 8.
Service Manager – Crisis Services (Leeds) employer: Touchstone
Contact Detail:
Touchstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Crisis Services (Leeds)
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those connected to Touchstone. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding the values of Touchstone. They’re all about inclusivity and support, so think about how your experiences align with their mission. We want to see that passion shine through!
✨Tip Number 3
Showcase your leadership skills! As a Service Manager, you'll need to lead teams effectively. Be ready to share examples of how you've empowered others or managed crises in the past. We love hearing real stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at Touchstone.
We think you need these skills to ace Service Manager – Crisis Services (Leeds)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for mental health and wellbeing shine through. We want to see how much you care about making a difference in people's lives, especially in crisis situations.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the role. We love seeing how your background fits with our mission at Touchstone, so don’t hold back!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s necessary, and make sure your key points stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Touchstone
✨Know the Organisation Inside Out
Before your interview, take some time to research Touchstone thoroughly. Understand their mission, values, and the specific services they offer, especially the Here For You crisis service. This will not only show your genuine interest but also help you align your answers with their goals.
✨Prepare for Scenario-Based Questions
Given the nature of the role, be ready to discuss how you would handle specific situations related to crisis management and peer support. Think of examples from your past experiences where you've successfully managed similar challenges, and be prepared to explain your thought process.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare to talk about your experience in managing teams, recruiting staff, and developing services. Highlight any successful projects you've led that align with the responsibilities outlined in the job description.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the future direction of the crisis services or how they measure success in their programmes. This shows that you're not just interested in the role, but also in contributing to the organisation's growth.