At a Glance
- Tasks: Be the first point of contact for customer enquiries and ensure top-notch service.
- Company: Join Places for People, a leading Social Enterprise focused on community spirit.
- Benefits: Enjoy excellent holiday pay, sick pay, pension contributions, and discounts.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working available after training; commitment to diversity and inclusion.
The predicted salary is between 800 - 1200 £ per month.
At Places for People, we hire People, not numbers! We are more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role:
Reporting to the Operations Manager, we are looking to recruit a Property Manager on a permanent basis. Based in Glasgow, you will act as the first point of contact for all customer enquiries and complaints relating to the customer and the property. It is imperative that the highest level of service is provided to both internal and external clients.
The essential criteria to be considered for this role are:
- Customer Service Experience
- Written and verbal communication skills
- Good attention to detail
This role is able to offer hybrid working after an initial period of training. A basic DBS check is mandatory.
More about you:
The successful candidate will have:
- Customer Service Experience
- A proven track record of dealing with stakeholders
- Expertise with IT packages with MS Office
- Good communication skills
The benefits:
We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier, which can include:
- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more
What’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
Safeguarding:
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Trainee Property Manager (Glasgow) employer: Touchstone
Contact Detail:
Touchstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Property Manager (Glasgow)
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and enthusiasm, so do a bit of research on their projects and initiatives. This will help you connect your personal values with theirs during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like to work there. They might even give you a heads-up on what the hiring team is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the resources and information you need to ace your application and interview.
We think you need these skills to ace Trainee Property Manager (Glasgow)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're not just ticking boxes but genuinely excited about becoming a part of our community-focused team.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and communication skills. We love seeing how your unique background aligns with our People Promises!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate attention to detail, so make sure your application is well-structured and free from errors. This shows us you care about quality!
Apply Through Our Website: Don’t forget to apply directly through our careers site! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find all the info you need about the role there!
How to prepare for a job interview at Touchstone
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. They’re all about doing the right thing and embodying community spirit. Show how your values align with theirs during the interview to demonstrate that you’re not just a candidate, but a perfect fit for their culture.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare specific examples from your past experiences where you’ve excelled in customer service. Think of situations where you resolved complaints or went above and beyond for a customer. This will highlight your ability to provide top-notch service, which is crucial for the role.
✨Communicate Clearly and Confidently
Good communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering questions succinctly.
✨Prepare Questions About the Role
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.