At a Glance
- Tasks: Be the first point of contact for customer enquiries and ensure top-notch service.
- Company: Join Places for People, a leading Social Enterprise focused on community spirit.
- Benefits: Enjoy excellent holiday pay, sick pay, pension contributions, and discounts.
- Other info: Flexible working options available after training, with a commitment to inclusivity.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role: Reporting to the Operations Manager, we are looking to recruit a Property Manager on a permanent basis. Based in Edinburgh, you will act as the first point of contact for all customer enquiries and complaints relating to the customer and the property. It is imperative that the highest level of service is provided to both internal and external clients. This role is able to offer hybrid working after an initial period of training. A basic DBS check is mandatory.
More about you: The Essential Criteria is below.
- Customer Service Experience
- A proven track record of dealing with stakeholders
- Expertise with IT packages with MS Office
- Good communication skills
The benefits: We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more
What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Trainee Property Manager in Edinburgh employer: Touchstone
At Places for People, we pride ourselves on being an exceptional employer that values people over numbers. Located in the vibrant city of Edinburgh, we offer a supportive work culture where employees can thrive and grow, backed by a comprehensive benefits package including excellent holiday pay, pension contributions, and training opportunities. Our commitment to inclusivity and community spirit ensures that every team member feels valued and empowered to make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Property Manager in Edinburgh
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and enthusiasm, so show us how you embody these traits. Research their values and think about how your experiences align with their People Promises.
✨Tip Number 2
Practice your communication skills! As a Trainee Property Manager, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to provide top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property management. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can explore more about the role and the amazing benefits we offer while you're at it!
We think you need these skills to ace Trainee Property Manager in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're not just ticking boxes but genuinely excited about becoming a Trainee Property Manager and contributing to our community spirit.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with our People Promises. We love seeing candidates who understand our values and can demonstrate their commitment to doing the right thing.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us quickly see how you meet the essential criteria and why you'd be a great fit for our team.
Apply Through Our Website:Don't forget to apply directly through our careers site! It’s the best way to ensure your application gets to us without any hiccups. Plus, you can find more details about the role and our company culture there.
How to prepare for a job interview at Touchstone
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. Think about how your values align with theirs and be ready to share examples of how you've embodied these principles in your previous roles.
✨Showcase Your Customer Service Skills
As a Trainee Property Manager, you'll be the first point of contact for customer enquiries. Prepare specific examples from your past experiences where you provided excellent customer service or resolved complaints effectively. This will demonstrate your ability to handle similar situations in the role.
✨Communicate Clearly and Confidently
Good communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about their community initiatives or how they support employee growth. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.