At a Glance
- Tasks: Be the go-to person for customer enquiries and ensure top-notch service.
- Company: Join Places for People, a leading Social Enterprise focused on community spirit.
- Benefits: Enjoy excellent holiday pay, sick pay, and discounts at various shops.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working options available after training; we value inclusivity and support.
The predicted salary is between 36000 - 60000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Reporting to the Operations Manager, we are looking to recruit a Property Manager on a permanent basis. Based in Edinburgh, you will act as the first point of contact for all customer enquiries and complaints relating to the customer and the property. It is imperative that the highest level of service is provided to both internal and external clients. This role is able to offer hybrid working after an initial period of training. A basic DBS check is mandatory.
Essential Criteria:
- Customer Service Experience
- A proven track record of dealing with stakeholders
- Expertise with IT packages with MS Office
- Good communication skills
Benefits:
- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all.
If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.
We understand the importance of a supportive and inclusive work culture, so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
Property Manager in Edinburgh employer: Touchstone
Contact Detail:
Touchstone Recruiting Team
skillsemployment@placesforpeople.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Edinburgh
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and enthusiasm, so do a bit of research on their projects and initiatives. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Property Manager, you'll be the first point of contact for customers. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Places for People. Plus, it shows your proactive side!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the company there.
We think you need these skills to ace Property Manager in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're not just ticking boxes but genuinely excited about the opportunity to contribute to our community spirit.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with our People Promises. We love seeing candidates who understand our values and can demonstrate their commitment to doing the right thing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the Property Manager role.
Apply Through Our Website: Don’t forget to apply directly through our careers site! It’s the best way to ensure your application gets to us quickly and efficiently, plus you can find all the info you need about the role there.
How to prepare for a job interview at Touchstone
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. They value enthusiasm, respect, and community spirit, so think about how your experiences align with these values and be ready to share specific examples.
✨Showcase Your Customer Service Skills
As a Property Manager, you'll be the first point of contact for customer enquiries. Prepare to discuss your previous customer service experiences, focusing on how you handled complaints and ensured satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your IT Proficiency
Since expertise with IT packages, especially MS Office, is essential, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in past roles to improve efficiency or enhance customer interactions.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, team dynamics, or the challenges faced by the Property Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.