At a Glance
- Tasks: Ensure top-notch customer experience and support leasing activities.
- Company: Join Places for People, a leading Social Enterprise focused on community.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive environment.
- Other info: Opportunity for career development in a dynamic and inclusive workplace.
- Why this job: Be part of a caring community that values your growth and contributions.
- Qualifications: Experience in customer service and admin tasks, plus MS Office skills.
The predicted salary is between 24000 - 28000 £ per year.
At Places for People, we hire People, not numbers! We are more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
We are looking to recruit a Customer Advisor on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business. This role is based on site at Touchstone Bath. The working hours are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm. After an initial period of training (2-4 weeks), this role offers hybrid working (3 days at home).
On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day to day operations. In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies, you will also conduct regular market research and provide admin support to ensure applications are completed correctly.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
The ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.
Customer Service Advisor employer: Touchstone
At Places for People, we pride ourselves on being an exceptional employer that values our employees as individuals rather than just numbers. Our inclusive work culture fosters community spirit and personal growth, offering hybrid working options and a supportive environment where you can thrive. Join us in Bath, where your contributions will directly impact the lives of others while enjoying a fulfilling career with opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and doing the right thing, so make sure you highlight your enthusiasm for these values in your conversations. Show us how you embody their People Promises!
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be liaising with customers regularly. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you're ready to impress during the interview.
✨Tip Number 3
Research the role and prepare questions! Understanding the specifics of the Customer Advisor position will help you stand out. We suggest jotting down questions about the team dynamics or hybrid working to show your genuine interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join a community that cares about its people. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're not just ticking boxes but genuinely excited about the role and our community spirit.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the job description. Highlight any relevant experience in administrative tasks and customer interactions to catch our eye!
Be Authentic:We’re all about People Promises, so don’t be afraid to show your true self in your application. Share your values and how they align with ours, as we’re looking for someone who embodies our commitment to community and respect.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Touchstone
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. Think about how your values align with theirs and prepare examples that showcase your enthusiasm, respect, and community spirit. This will help you demonstrate that you're not just a number, but a person who truly embodies their ethos.
✨Showcase Your Customer Service Skills
Since the role is all about providing top-notch customer service, be ready to discuss your previous experiences in similar roles. Prepare specific examples of how you've handled challenging situations or gone above and beyond for customers. This will show that you understand the importance of customer satisfaction and are motivated to create a great experience.
✨Brush Up on Your Admin Skills
Given that the job involves administrative tasks, make sure you're comfortable discussing your experience with MS Word and Excel. You might even want to practice using these tools beforehand, so you can confidently talk about how you've used them in past roles. Being able to demonstrate your proficiency will give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team culture, opportunities for growth, or how they measure success in the customer service department. Thoughtful questions can leave a lasting impression and show that you're genuinely interested in being part of their community.
