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For Companies At a Glance
- Tasks: Join a friendly team managing rent accounts and providing top-notch customer service.
- Company: Places for People is the UK's leading Social Enterprise focused on building inclusive communities.
- Benefits: Enjoy 22 days holiday, pension contributions, training, and exclusive discounts.
- Why this job: Be part of a caring community that values growth, respect, and enthusiasm.
- Qualifications: Proactive attitude, strong organisational skills, and customer service experience preferred.
- Other info: Flexible part-time hours with hybrid working options after three months.
The predicted salary is between 28800 - 43200 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
More about your role
You will join a small close knit team that boasts a strong work ethic and are known for their friendly approach. As one of our Credit Control Administrators you will maintain rent accounts, chase payments and arrears across all client portfolios within the business area. You will provide a first class customer service experience, whilst also ensuring that SLA's are met, whilst complying with client, company and statutory regulations.
This role has been evaluated to suit a 'hybrid' working pattern whereby there will be the opportunity to work from home for 3 days a week after 3 months in role. The role is part time working 22 hours across 3 days over Monday to Friday which we can be flexible on.
The essential criteria for this role is listed below.
- The ability to be proactive and solution focused.
- Organisations and admin skills
- Experience working in a customer facing environment
More about you
Experience in property management/Credit Control is not essential however this would be beneficial if you were to be successful. The successful applicant will have experience developing positive working relationships and has excellent written and verbal communication skills. Experience working within an office based customer service role would be beneficial, but more importantly we want you to be able to think on your feet and be solution focused. You should be motivated to seek new knowledge and share in our ethos of continuous improvement in return we will provide full training to give you the skills you need to be an expert too.
The Benefits
We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- 22 days holiday (excl bank hols) and sick pay
- Pension with matched contributions
- Training - initial and ongoing
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
Credit Controller (Bath) employer: Touchstone
Contact Detail:
Touchstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller (Bath)
✨Tip Number 1
Familiarise yourself with Places for People's ethos and People Promises. Understanding their commitment to community spirit and customer service will help you align your responses during interviews, showcasing that you embody their values.
✨Tip Number 2
Highlight any experience you have in customer-facing roles, even if it's not directly related to credit control. Emphasising your ability to develop positive working relationships can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've been proactive and solution-focused in past roles. This will demonstrate your ability to think on your feet, which is a key requirement for the Credit Controller position.
✨Tip Number 4
Research the property management sector and current trends in credit control. Being knowledgeable about the industry will show your motivation to learn and grow, aligning with their ethos of continuous improvement.
We think you need these skills to ace Credit Controller (Bath)
Some tips for your application 🫡
Understand the Company Culture: Places for People values community spirit and a positive attitude. Make sure to reflect these qualities in your application by showcasing your enthusiasm for working in a team-oriented environment.
Highlight Relevant Skills: Even if you don't have direct experience in credit control, emphasise your organisational skills, customer service experience, and ability to develop positive relationships. Tailor your CV to include examples that demonstrate these abilities.
Craft a Compelling Cover Letter: Use your cover letter to express your motivation for applying and how you align with the company's People Promises. Share specific instances where you've shown proactivity and solution-focused thinking in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is essential for this role. A polished application reflects your attention to detail.
How to prepare for a job interview at Touchstone
✨Show Your Enthusiasm
Places for People values enthusiasm and motivation. Make sure to express your excitement about the role and the company during the interview. Share why you want to be part of a community-focused organisation.
✨Demonstrate Customer Service Skills
Since the role involves providing first-class customer service, prepare examples from your past experiences where you successfully handled customer interactions. Highlight your ability to maintain positive relationships and resolve issues.
✨Be Solution-Focused
The job requires a proactive and solution-oriented mindset. Think of scenarios where you identified problems and implemented effective solutions. This will show that you can think on your feet, which is crucial for this position.
✨Emphasise Teamwork and Community Spirit
As you'll be joining a close-knit team, it's important to convey your ability to work collaboratively. Share experiences where you contributed to a team environment and how you embody the community spirit that Places for People promotes.
