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For Companies At a Glance
- Tasks: Join a friendly team to manage rent accounts and provide top-notch customer service.
- Company: Places for People is the UK's leading Social Enterprise focused on building inclusive communities.
- Benefits: Enjoy hybrid work options, 22 days holiday, pension contributions, and exclusive discounts.
- Why this job: Be part of a caring community that values growth, respect, and continuous improvement.
- Qualifications: Proactive attitude, strong communication skills, and experience in customer service are essential.
- Other info: Full training provided to help you become an expert in credit control.
The predicted salary is between 24000 - 36000 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we\’re looking for! Of course, experience and track record are important, but we\’re more interested in hiring someone that embodies our People Promises. That\’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK\’s leading Social Enterprise we\’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
More about your role
You will join a small close knit team that boasts a strong work ethic and are known for their friendly approach. As one of our Credit Control Administrators you will maintain rent accounts, chase payments and arrears across all client portfolios within the business area. You will provide a first class customer service experience, whilst also ensuring that SLA\’s are met, whilst complying with client, company and statutory regulations.
This role has been evaluated to suit a \’hybrid\’ working pattern whereby there will be the opportunity to work from home for 3 days a week after 3 months in role.
The role is part time working 22 hours across 3 days over Monday to Friday which we can be flexible on.
The essential criteria for this role is listed below.
- The ability to be proactive and solution focused.
- Organisations and admin skills
- Experience working in a customer facing environment
For more information please download our job profile available on our website.
More about you
Experience in property management/Credit Control is not essential however this would be beneficial if you were to be successful.
The successful applicant will have experience developing positive working relationships and has excellent written and verbal communication skills.
Experience working within an office based customer service role would be beneficial, but more importantly we want you to be able to think on your feet and be solution focused.
You should be motivated to seek new knowledge and share in our ethos of continuous improvement in return we will provide full training to give you the skills you need to be an expert too.
The Benefits
We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- 22 days holiday (excl bank hols) and sick pay
- Pension with matched contributions
- Training – initial and ongoing
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What\’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you\’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Credit Controller employer: Touchstone
Contact Detail:
Touchstone Recruiting Team
skillsemployment@placesforpeople.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Show your enthusiasm for community spirit! When you connect with us, highlight any experiences where you've contributed to a community or team. This aligns perfectly with our People Promises.
✨Tip Number 2
Demonstrate your proactive and solution-focused mindset during any interactions. Share examples of how you've tackled challenges in previous roles, especially in customer service settings.
✨Tip Number 3
Emphasize your organizational and administrative skills. We value team members who can manage their time effectively and keep things running smoothly, so be ready to discuss how you’ve done this in past positions.
✨Tip Number 4
Be prepared to talk about your communication skills. Since this role involves maintaining relationships and providing excellent customer service, think of specific instances where your communication made a difference.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Company Culture: Places for People emphasizes hiring individuals who embody their People Promises. Make sure to reflect your enthusiasm, motivation to grow, and respect for community spirit in your application.
Highlight Relevant Experience: Even if you don't have direct experience in property management, showcase any customer service roles you've held. Emphasize your ability to develop positive working relationships and your strong communication skills.
Demonstrate Proactivity: In your application, provide examples of how you've been proactive and solution-focused in previous roles. This aligns with the essential criteria for the Credit Controller position.
Tailor Your Application: Customize your CV and cover letter to match the job description. Use keywords from the listing, such as 'customer service', 'administration skills', and 'teamwork' to ensure your application stands out.
How to prepare for a job interview at Touchstone
✨Show Your People Skills
Since Places for People values community spirit and positive relationships, be sure to highlight your experience in building rapport with customers and colleagues. Share specific examples of how you've fostered a friendly and supportive environment in previous roles.
✨Demonstrate Proactivity
The role requires a proactive and solution-focused mindset. Prepare to discuss situations where you identified problems and took the initiative to resolve them. This will show that you align with their ethos of continuous improvement.
✨Emphasize Customer Service Experience
As a Credit Controller, providing excellent customer service is key. Be ready to talk about your previous customer-facing roles and how you ensured customer satisfaction, even in challenging situations.
✨Express Enthusiasm for Learning
Places for People is committed to training and development. Convey your motivation to learn and grow within the company. Discuss any relevant training or skills you are eager to acquire that would benefit your role.
