At a Glance
- Tasks: Provide top-notch customer support and assist with administrative tasks in a vibrant community.
- Company: Join Places for People, a leading UK Social Enterprise focused on community spirit.
- Benefits: Enjoy competitive salary, yearly reviews, training, and exclusive discounts.
- Other info: Flexible working options available after training, fostering a supportive work culture.
- Why this job: Be part of a caring community that values your growth and well-being.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
At Places for People, we hire People, not numbers! We are more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
We are looking to recruit a Customer Advisor on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business. This role is based on site at Touchstone Bath, with working hours Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm. After an initial period of training (2-4 weeks), this role offers hybrid working (3 days at home).
On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day-to-day operations. You will be responsible for liaising with customers for renewals, negotiating rents and renewing tenancies, conducting regular market research, and providing admin support to ensure applications are completed correctly.
The ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.
- Experience working in a similar role (Receptionist, Front of House etc)
- Experience conducting administrative tasks
- Familiarity working with MS packages such as Excel
- Strong attention to detail
- Excellent communication skills
We offer a comprehensive benefits package which includes:
- Competitive salary, with a salary review yearly
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
If you meet the criteria and are ready to make the next step in your career then click apply. We are committed to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
Customer Advisor in Bath employer: Touchstone
At Places for People, we pride ourselves on being an exceptional employer that values people over numbers. Our inclusive work culture fosters community spirit and personal growth, offering comprehensive benefits, including competitive salaries, training opportunities, and flexible working arrangements. Join us in Bath to be part of a dedicated team that is committed to creating thriving communities while enjoying a supportive environment that prioritises your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Touchstone. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Touchstone before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Touchstone:Your cover letter is your chance to shine! Tell us why you want to work at Touchstone specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Touchstone!
How to prepare for a job interview at Touchstone
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
