At a Glance
- Tasks: Be the first point of contact for customer enquiries and ensure top-notch service.
- Company: Join Places for People, a leading Social Enterprise dedicated to thriving communities.
- Benefits: Enjoy excellent holiday pay, sick pay, and huge discounts on various services.
- Other info: Flexible working options available after training, fostering a supportive work culture.
- Why this job: Make a real difference in people's lives while growing your career in property management.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
At Places for People, we hire People, not numbers! We value someone who embodies our People Promises: does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we are dedicated to creating inclusive and thriving Communities for Customers and Employees.
Reporting to the Operations Manager, we are looking to recruit a Property Manager on a permanent basis. Based in Glasgow, you will act as the first point of contact for all customer enquiries and complaints relating to the customer and the property, and it is imperative that the highest level of service is provided to both internal and external clients.
The essential criteria to be considered for this role are:
- Customer Service Experience
- Written and verbal communication skills
- Good attention to detail
This role is able to offer hybrid working after an initial period of training. A basic DBS check is mandatory as Places for People is committed to a safe working environment.
The successful candidate will have:
- A proven track record of dealing with stakeholders
- Expertise with IT packages, including MS Office
- Good communication skills
We offer a comprehensive benefits package to help colleagues save money or make their lives a little easier, including:
- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more
If you meet the criteria and are ready to take the next step in your career, click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all.
If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.
For this role we are open to discussing the possibility of reduced hours, flexible start and finish times, or compressed hours.
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
Trainee Property Manager employer: Touchstone Group Ltd
At Places for People, we pride ourselves on being an exceptional employer that values our people and fosters a supportive work culture. Based in Glasgow, our Trainee Property Manager role offers not only job security but also opportunities for personal and professional growth within a diverse and ambitious organisation. With a comprehensive benefits package, including excellent holiday pay, pension contributions, and training, we are committed to creating inclusive communities where both employees and customers can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Property Manager
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and enthusiasm, so do a bit of research on their projects and initiatives. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories in your interview!
✨Tip Number 3
Don’t underestimate the power of good communication! Brush up on your verbal and written skills, as they’re crucial for this role. Maybe even practice answering common interview questions out loud to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find more info about the role and the company there, which can help you prepare for your interview.
We think you need these skills to ace Trainee Property Manager
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're not just ticking boxes but genuinely excited about becoming a Trainee Property Manager with us.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience and communication skills. We love seeing how your background aligns with our People Promises and the role itself!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate attention to detail, so make sure your application is well-structured and free of typos. It shows you care about the quality of your work!
Apply Through Our Website:Don’t forget to apply directly through our careers site! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more info about the role there too!
How to prepare for a job interview at Touchstone Group Ltd
✨Know Your Customer Service Basics
Since this role heavily focuses on customer service, brush up on your customer service principles. Be ready to share examples of how you've handled customer enquiries or complaints in the past, showcasing your problem-solving skills and ability to maintain a positive attitude.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions, ensuring you can express your ideas without hesitation.
✨Show Enthusiasm for Community Spirit
Places for People values community spirit, so demonstrate your passion for creating inclusive environments. Share any relevant experiences where you've contributed to community projects or initiatives, highlighting your commitment to making a difference.
✨Prepare for IT Questions
As expertise with IT packages is crucial, be prepared to discuss your experience with MS Office and other relevant software. Consider bringing examples of how you've used these tools effectively in previous roles to enhance your productivity.
