At a Glance
- Tasks: Conduct property viewings and assist clients with queries while meeting performance targets.
- Company: Places for People, dedicated to building inclusive communities.
- Benefits: Competitive salary, annual reviews, training opportunities, and retail discounts.
- Other info: We value diversity and offer guaranteed interviews for eligible candidates.
- Why this job: Join a supportive team and make a difference in people's lives through property management.
- Qualifications: Customer service experience and a valid driver’s licence required.
The predicted salary is between 30000 - 40000 € per year.
At Places for People, we hire people, not numbers. Our focus is on hiring individuals who embody our People Promises and contribute to inclusive, thriving communities.
Role: Lettings and Administration Administrator – Viewing Agent
Contract: Initial 3‑month fixed term
Reporting to: the Lettings and Administration Manager
Working hours: Tuesday to Thursday, 9:00 am – 5:00 pm – covering Edinburgh and Lothian
Responsibilities:
- Conduct property viewings and meet client and team performance targets
- Highlight key features of each property and answer applicant queries
- Provide feedback to the Lettings team following viewings
- Liaise closely with the Property Management Team to advise on any issues within the properties
Requirements:
- Customer service experience
- Valid driver’s licence (sites visited are not accessible by public transport)
- Previous experience in a property management or viewing role is desired but not essential
- Basic DBS check required (mandatory for the role)
Benefits:
- Competitive salary with annual review
- Training and development opportunities
- Additional perks including discounts from a variety of retailers, cinemas, and more
Safeguarding & DBS: Basic DBS checks are required for all staff. We have robust safeguarding policies to protect children, young people, and adults at risk. Employees, volunteers, and contractors must uphold the highest standards of safeguarding and accountability.
Equal Opportunities: We are committed to diversity, inclusion and equality. Disabled, neurodiverse, or former Armed Forces candidates are encouraged to apply. We offer a guaranteed interview to eligible candidates who meet the essential criteria. Reasonable adjustments can be requested to support your application and interview experience.
Contact for Support: If you are a Places for People customer and need support with your application, contact our skills and employment team at skillsemployment@placesforpeople.co.uk.
Lettings and Administration Administrator - Viewing Agent employer: Touchstone Group Ltd
At Places for People, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued. As a Lettings and Administration Administrator in the vibrant Edinburgh and Lothian area, you will benefit from competitive salaries, ongoing training, and unique perks that enhance your work-life balance. Our commitment to personal growth and community engagement makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings and Administration Administrator - Viewing Agent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Places for People's website and social media. Understanding their People Promises will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident when discussing your customer service experience and how it relates to the Lettings and Administration Administrator role.
✨Tip Number 3
Show off your passion for property! When you're at the interview, share any personal experiences or stories related to property management or viewings. It’ll make you stand out as someone who genuinely cares about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Lettings and Administration Administrator - Viewing Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our People Promises.
Tailor Your Application:Make sure to customise your application for the Lettings and Administration Administrator role. Highlight any relevant experience, especially in customer service or property management, and connect it back to what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Touchstone Group Ltd
✨Know Your Properties
Before the interview, make sure you research the properties you'll be showing. Familiarise yourself with their key features and any unique selling points. This will help you answer applicant queries confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service experience is crucial for this position, think of specific examples from your past roles where you excelled in providing excellent service. Be ready to share these stories during the interview to highlight your suitability for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Be Ready for Practical Scenarios
You might be asked to handle hypothetical situations related to property viewings or client interactions. Practice responding to these scenarios, focusing on how you would manage challenges while keeping customer satisfaction at the forefront.
