At a Glance
- Tasks: Deliver top-notch customer service and support daily operations.
- Company: Join a dynamic team at Touchstone Bath with a focus on customer experience.
- Benefits: Enjoy a competitive salary, training opportunities, and exclusive discounts.
- Other info: Hybrid working model after training and a commitment to diversity.
- Why this job: Make a difference in customer satisfaction while developing your skills.
- Qualifications: Previous customer service or admin experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About the role
We are looking to recruit a Customer Advisor on a permanent basis, reporting to the Operations Manager.
The role is based at Touchstone Bath and offers hybrid working (three days at home) after an initial training period.
Working hours are Monday to Thursday 9:00‑17:30 and Friday 9:00‑17:00, with the role fixed term until August 2027.
Responsibilities
- Ensure the customer experience is of the highest standard.
- Provide administrative support in relation to all leasing activity and day‑to‑day operations.
- Liaise with customers for renewals, negotiate rents, and renew tenancies.
- Conduct regular market research and support the accurate completion of applications.
Qualifications & Skills
- Previous experience in a similar role (Receptionist, Front of House, etc.).
- Experience performing administrative tasks.
- Familiarity with MS Office, particularly Word and Excel.
- Strong attention to detail.
- Excellent communication skills.
- Basic DBS check mandatory.
Benefits
- Competitive salary with yearly review.
- Training and development opportunities.
- Extra perks including discounts and offers from shops, cinemas, and more.
EEO Statement
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.
Safeguarding
We are committed to creating safe communities by protecting children, young people, and adults at risk.
Our recruitment process includes pre‑employment checks, including DBS checks where applicable, to promote a safe and secure working environment.
#J-18808-Ljbffr
Customer Advisor - Fixed Term in Bath employer: Touchstone Group Ltd
Touchstone Group Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. Located in the vibrant city of Bath, employees benefit from a hybrid working model, allowing for flexibility while maintaining a strong focus on delivering high-quality property management services. With a commitment to compliance and customer service excellence, this role provides meaningful opportunities for growth and leadership within the social housing sector.
