Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line support to customers and manage maintenance tasks effectively.
- Company: Join Touchstone Group Ltd, a leading Social Enterprise focused on thriving communities.
- Benefits: Enjoy competitive salary, yearly reviews, hybrid working options, and comprehensive training.
- Why this job: Be part of a caring community that values growth, respect, and enthusiasm.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Full-time role with initial office attendance required; DBS check mandatory.
The predicted salary is between 24000 - 36000 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we\’re looking for! Of course, experience and track record are important, but we\’re more interested in hiring someone that embodies our People Promises. That\’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK\’s leading Social Enterprise we\’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.
So, what are you waiting for? Join a Community that cares about you!
More about the team
We are looking to recruit a Customer Advisor on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.
This role is based on site at Touchstone Bath, The working hours are Monday to Thursday 9am – 5.30 and Friday 9am – 5pm. After an initial period of training (2-4 weeks), this role offers hybrid working (3 days at home).
More about your role
On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day to day operations.
In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies you will also conduct regular market research and provide admin support to ensure applications are completed correctly.
For more information please download our job profile available on our website.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
More about you
The ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.
Experience & Skills
- Experience working in a similar role (Receptionist, Front of House etc)
- Experience conducting administrative tasks
- Familiarity working with MS packages such as Excel
- Strong attention to detail
- Excellent communication skills
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We\’re happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you\’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can\’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
Safeguarding
At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
What\’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
#J-18808-Ljbffr
Customer Advisor employer: Touchstone Group Ltd
Contact Detail:
Touchstone Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the core values of Places for People. They emphasise community spirit and doing the right thing, so be prepared to discuss how you embody these values in your previous roles.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Share specific examples of how you've provided excellent service, as this is crucial for the Customer Advisor role.
✨Tip Number 3
Demonstrate your organisational skills by preparing a brief outline of how you would manage multiple tasks effectively. This will show your potential employer that you can handle the demands of the role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. Ask them about their experiences at Places for People and what they value most about working there. This insight can help you tailor your approach when applying.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the values and culture of Touchstone Group Ltd. They emphasise community spirit and personal growth, so reflect this in your application by showcasing your enthusiasm for these values.
Highlight Relevant Experience: Make sure to detail any customer service or administrative experience you have. Use specific examples that demonstrate your organisational skills and ability to multitask, as these are key requirements for the role.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses the job description. Mention how your skills align with their needs and express your motivation to contribute to their mission of creating inclusive communities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Touchstone Group Ltd
✨Show Your Enthusiasm
Make sure to express your passion for customer service and community spirit during the interview. Touchstone Group Ltd values candidates who are motivated and enthusiastic about their work, so let your excitement shine through!
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. This will showcase your organisational skills, which are essential for the Customer Advisor position.
✨Emphasise Teamwork Experience
Since you'll be working closely with a small team, highlight your experience in collaborative environments. Share specific instances where you contributed to team success or supported colleagues.
✨Understand Their Values
Familiarise yourself with Touchstone Group Ltd's People Promises and their commitment to creating inclusive communities. Be ready to discuss how your personal values align with theirs, as cultural fit is crucial for this role.