At a Glance
- Tasks: Support leasing activities and deliver top-notch customer experiences.
- Company: Touchstone Group Ltd, a dynamic company in Bath.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for career growth and learning in a friendly atmosphere.
- Why this job: Join a vibrant team and make a difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12000 - 15000 £ per year.
Touchstone Group Ltd in Bath is seeking a Customer Advisor on a permanent basis.
The role is 25–30 hours per week with one office day in Bath and additional office days during training.
You will support leasing activity and day-to-day operations, delivering a high standard customer experience and handling administrative tasks.
Reporting to the Operations Manager, you will liaise with customers on renewals, conduct market research, and ensure applications are processed efficiently.
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Part-Time Customer & Leasing Advisor (Bath) employer: Touchstone Group Ltd
Touchstone Group Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. Located in the vibrant city of Bath, employees benefit from a hybrid working model, allowing for flexibility while maintaining a strong focus on delivering high-quality property management services. With a commitment to compliance and customer service excellence, this role provides meaningful opportunities for growth and leadership within the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer & Leasing Advisor (Bath)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Touchstone Group Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Touchstone Group Ltd and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer & Leasing Advisor (Bath)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Touchstone Group Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Touchstone Group Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Touchstone Group Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Touchstone Group Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Touchstone Group Ltd will surely appreciate.
