Operations Manager - Social in Bath

At Places for People, we hire People, not numbers! Our focus is on hiring individuals who embody our People Promises: doing the right thing, being enthusiastic and motivated to grow, believing in community spirit, being respectful and enjoying their work. As the UK’s leading social enterprise, we’re dedicated to creating inclusive and thriving communities for our customers and employees.

Reporting to the Portfolio Manager, we are looking to recruit an Operations Manager on a permanent basis. This role is based at Touchstone Bath. Core hours are Monday to Thursday 9am–5.30pm and Friday 9am–5pm. After an initial training period of 2–4 weeks, the role offers hybrid working with 3 days at home. We are open to candidates based outside Bath, but you would be required on site 1–2 times per month.

The Operations Manager leads the day‑to‑day delivery of property and tenancy management services for our social housing portfolio, ensuring high standards of customer service, regulatory compliance, and operational performance. You will manage the full tenancy lifecycle – including void management, rent collection, maintenance coordination, tenancy administration, and compliance. You will line‑manage a team of Maintenance Controllers, Void Coordinators, Customer Advisors, and Credit Controllers. You will ensure services are delivered in line with current legislation and best practice, including the Housing Act, Decent Homes Standards, Awaab’s Law, and consumer regulatory standards. You will manage complaints, oversee contractor performance, and report regularly on KPIs and financial performance to the Portfolio Manager.

This is also a fantastic opportunity to develop a broad range of skills – spanning compliance, financial management, customer service, team leadership, and contractor oversight – that are highly transferable across a wide variety of roles within the housing sector.

More About You

• Demonstrable experience working within the social housing sector.
• Sound working knowledge of landlord obligations and relevant legislation, including Decent Homes Standards, Awaab’s Law, and consumer regulatory standards.
• Experience delivering property and tenancy management services with a focus on compliance and customer satisfaction.
• A proven track record of leading and managing a team.
• Strong organisational and financial skills, including an understanding of rent accounting and void costs.
• A customer‑focused approach with effective complaint handling experience.

Desirable: a relevant professional qualification (CIH, IRPM or equivalent), or working towards one. At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory.

Benefits

• Excellent holiday pay and sick pay.
• Pension with matched contributions.
• Training and ongoing professional development.
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What’s Next?

If you meet the criteria and are ready to make the next step in your career, apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

Equal Opportunities

We are committed to diversity and inclusion and offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. If you need any reasonable adjustments to support your application or interview experience, let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.