At a Glance
- Tasks: Manage credit control, prepare reports, and chase outstanding payments for client portfolios.
- Company: Leading Social Enterprise based in Bath with a commitment to inclusivity.
- Benefits: Competitive salary, yearly reviews, pension contributions, bonuses, and discounts.
- Other info: Hybrid working model with training provided and excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and performance.
- Qualifications: Customer service experience, strong communication skills, and numerical literacy.
The predicted salary is between 30000 - 40000 € per year.
We are looking to recruit a Credit Control Administrator on a permanent basis. Based in Bath, you will play a key role in maximising rental collections across client portfolios so that client expectations and SLAs are met. On a daily basis you will work with the Property Managers and Finance Team to maintain a high level of performance whilst delivering effective solutions to the customer, client and the team. Running arrear reports and chasing any outstanding payments is also a key part of the role.
Working Pattern
- Hybrid Working – in the office Tues and Fri after training
- Mon – Thurs: 9am – 5.30pm
- Fri: 9am – 5pm
Responsibilities
- Daily management of credit control across client portfolios, including preparing arrear reports, chasing outstanding payments, maintaining performance data and providing effective solutions to customers, clients and the team.
Qualifications
- The ideal candidate will have a customer service background with good written and verbal communication skills.
- They should possess good numerical and literacy skills.
- Knowledge of credit control and experience in arrears is beneficial but not essential.
- Ability to handle customer complaints and interact with stakeholders at various levels is required.
Other Requirements
- Basic DBS check is mandatory.
- We follow safeguarding policies and expect all employees to uphold the highest standards of safeguarding and accountability.
Benefits
- Competitive salary, with a yearly salary review
- Pension with matched contributions up to 4.5%
- Bonus scheme at 2% for all colleagues
- Training and development programmes
- Extra perks including discounts and offers from shops, cinemas and much more
Diversity & Inclusion
As the UK's leading Social Enterprise, we do not discriminate based on any protected attribute and are committed to creating inclusive communities. We offer a guaranteed interview to disabled, neurodiverse, or former military candidates who meet the essential criteria, and are open to discussing flexible working options.
Credit Controller Administrator in Bath employer: Touchstone Group Ltd
As a leading Social Enterprise based in Bath, we pride ourselves on being an excellent employer that values diversity and inclusion. Our hybrid working model promotes a healthy work-life balance, while our competitive salary, pension contributions, and bonus scheme ensure that our employees are rewarded for their hard work. With a strong focus on training and development, we provide ample opportunities for personal and professional growth, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller Administrator in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Controller Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've handled customer complaints or improved processes in previous roles. This will demonstrate your problem-solving abilities and customer service experience, which are key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Credit Controller Administrator in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller Administrator role. Highlight any relevant experience, especially in customer service and credit control, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your skills align with our needs. Keep it friendly and professional – we want to get to know you!
Show Off Your Communication Skills:Since good written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep your language straightforward so we can easily see your strengths.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Touchstone Group Ltd
✨Know Your Numbers
As a Credit Controller Administrator, you'll be dealing with numbers daily. Brush up on your numerical skills and be prepared to discuss how you've managed financial data in the past. This will show your potential employer that you can handle the responsibilities of the role.
✨Showcase Your Customer Service Skills
Since the role involves interacting with clients and handling complaints, think of examples from your previous experience where you provided excellent customer service. Be ready to share how you resolved issues and maintained positive relationships.
✨Familiarise Yourself with Credit Control Basics
Even if you don't have extensive experience in credit control, understanding the basics can give you an edge. Research common practices, such as running arrear reports and chasing payments, so you can speak confidently about them during the interview.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
