Credit Control Administrator in Bath

Credit Control Administrator at Touchstone Group Ltd

Join to apply for the Credit Control Administrator role at Touchstone Group Ltd.

At Places for People, we hire People, not numbers! So, if you like the sound of this job, please apply – you could be just who we’re looking for! Experience and track record are important, but we are more interested in hiring someone that embodies our People Promises: does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we dedicate ourselves to creating inclusive and thriving communities for both our customers and employees.

Touchstone operates in a competitive commercial environment, requiring optimal use of resources to maintain a return to the Group both financially and socially.

More About The Team

We are looking to hire a Credit Control Administrator on a permanent basis. Reporting to the Portfolio Manager, this is a great opportunity to join a growing area of the business.

The working hours for this role are Monday to Thursday 9 am – 5.30 pm and Friday 9 am – 5 pm. After an initial training period (approximately 3 months), we can offer hybrid working (up to 3 days at home).

As part of our dedication to safer recruitment, a Basic DBS check is mandatory for this position.

For more information please download our job profile available on our website.

More About You

Credit control experience is preferred for this role; however, it is not essential as training will be provided. The ideal applicant will have a background in customer service, be comfortable using various IT packages, and have a track record of working with various stakeholders.

Experience / Skills

• Customer Service Experience
• Excellent telephone manner
• Good IT skills
• Stakeholder engagement skills
• Experience of working within a fast paced environment

Benefits

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

Next Steps

If you meet the criteria and are ready to make the next step in your career, click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.