At a Glance
- Tasks: Manage customer accounts and ensure smooth post-sale journeys in a dynamic B2B tech environment.
- Company: Join a forward-thinking B2B technology company with a focus on growth and collaboration.
- Benefits: Enjoy 25 days annual leave, flexible hours, and professional development opportunities.
- Other info: Work in a modern office in Manchester with excellent career growth potential.
- Why this job: Be the vital link between sales and customers, making a real impact on their experience.
- Qualifications: 2+ years in B2B account management and familiarity with CRM systems required.
The predicted salary is between 27750 - 27750 £ per year.
An exciting opportunity has arisen for a passionate and motivated individual to work within our B2B technology company. We are looking for a proactive individual with a genuine drive to progress within our ambitious B2B sales team. This role focuses on owning the post-sale customer journey, acting as the vital bridge between our wider field-based sales team and our customer portfolio. The role identifies cross-selling opportunities and manages contractual obligations for our multi-product base by building relationships with existing customers through regular account management.
If this sounds like you we would like to hear from you.
Salary: £27,750 per annum.
Benefits: 25 Days Annual Leave plus Bank Holidays, Employee Assistance Programme, Company Pension, Modern Collaborative Work Environment, Professional Development and Growth Opportunities, Free Onsite Parking.
Location: On Site, Manchester, (M17)
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 40 Hours per Week, Flexible Start and Finish Times with core hours of 8.00am to 4.30pm.
Core Responsibilities:
- Account Nurturing: Work jointly with the account manager and the finance team to set up new software and support contracts, as well as nurturing existing ones. Manage a contact schedule, managing and exceeding customer expectations by reducing customer pain points.
- Contractual Compliance: Monitor contract terms and renewal windows. Ensure all contractual obligations are scheduled and completed.
- Sales Efficiency & Order Processing: Utilise Navision and the company CRM system to manage the processing of incoming orders from existing accounts. Ensure clients receive a seamless response to administrative workflows.
- CRM Data Management: Use the company CRM to track and manage new leads, providing insights to the wider team. Data cleansing and ensuring that both account and prospect information is accurate, up-to-date, and actionable for both sales and marketing teams.
Candidate Requirements:
- A minimum of 2 years experience in B2B account management or a relationship-led role is preferable.
- Knowledge in CRMs and Navision for managing pipeline, data cleansing, and reporting on growth is desirable.
- A full UK driving licence.
Customer Contracts and Accounts Assitant in Manchester employer: Touchstar Technologies
Join our dynamic B2B technology company in Manchester, where we prioritise employee growth and a collaborative work culture. With benefits like 25 days of annual leave, a company pension, and professional development opportunities, we empower our team to thrive while fostering strong relationships with our customers. Experience a flexible working environment that values your contributions and supports your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contracts and Accounts Assitant in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us that you’re not just interested in any job, but specifically in being part of our B2B sales team. Tailor your answers to reflect our values and goals.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Contracts and Accounts Assitant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Contracts and Accounts Assistant role. Highlight your B2B account management experience and any relevant CRM knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer relationships and how you can contribute to our ambitious sales team. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage accounts and exceed customer expectations. Numbers and examples speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Touchstar Technologies
✨Know Your Customer Journey
Familiarise yourself with the post-sale customer journey and how it relates to the role. Be ready to discuss how you would manage customer expectations and reduce pain points, as this is crucial for the position.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained relationships in previous roles. Highlight your proactive approach to account management and any successful cross-selling experiences you've had.
✨Get Comfortable with CRM Systems
Brush up on your knowledge of CRMs and Navision. Be prepared to discuss how you've used these tools in the past to manage data and streamline processes, as this will demonstrate your technical proficiency.
✨Understand Contractual Obligations
Make sure you understand the importance of monitoring contract terms and renewal windows. Be ready to explain how you would ensure compliance and manage contractual obligations effectively.
