At a Glance
- Tasks: Ensure quality standards and compliance across the business while driving continuous improvement.
- Company: Join Touchstar Technologies Limited, a forward-thinking tech company focused on quality and growth.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the key player in enhancing quality and operational excellence in a growing organisation.
- Qualifications: Experience with ISO management systems and strong organisational skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
We are delighted to offer an exciting opportunity for a highly organised and proactive Quality Assurance Officer to join Touchstar Technologies Limited. This is a key role for someone who is passionate about quality, compliance, and continuous improvement, and who wants to make a visible impact across the business.
As Quality Assurance Officer, you will take ownership of the company’s integrated management systems, compliance frameworks, quality standards, and certification requirements. This is a fantastic opportunity to join a growing organisation and play a central role in ensuring the business operates to consistently high and measurable standards.
You will act as the central owner of all business accreditations, certifications, policies, audit readiness, procedural controls, and compliance obligations, helping to strengthen operational maturity, customer confidence, and long-term growth.
If you are looking for a role where you can influence change, drive improvement, and contribute to the success of a forward-thinking business, this could be the ideal next step for you.
Core Responsibilities- Quality Management System Ownership
- Own and manage the company’s Integrated Management System (IMS)
- Maintain and continuously improve all documented processes, procedures, policies, and operational controls
- Ensure operational adherence to company standards across all departments
- Develop measurable quality objectives and KPI reporting frameworks
- Maintain document control processes across the organisation
- Ensure version control and audit traceability of all controlled documents
- ISO & Accreditation Management
- Full ownership and management responsibility for all company certifications and accreditations, including but not limited to:
- ISO 9001
- ISO 14001
- ISO 27001
- ISO 45001
- Cyber Essentials Plus
- NSI Gold
- BAFE
- Safe Contractor
- Constructionline
- Achilles or future industry schemes
- Any future compliance frameworks required by customers or regulators
- Internal Audit & Compliance Control
- Design and implement a company-wide internal audit programme
- Audit operational compliance across all divisions
- Ensure departmental adherence to: documented procedures, contractual obligations, quality standards, health & safety requirements, information security controls, environmental standards, and customer commitments
- Produce formal audit reports with: findings, risk ratings, corrective actions, owners, and target completion dates
- Monitor completion and effectiveness of corrective actions
- Operational Process Improvement
- Identify operational inefficiencies, inconsistencies, and process failures
- Work with department heads to improve: process control, accountability, operational consistency, and service delivery quality
- Assist in standardising workflows across divisions
- Support the transition from reactive operational management to structured scalable processes
- Risk, Governance & Regulatory Compliance
- Support the company’s governance and risk management framework
- Maintain risk registers relating to: compliance, operational quality, health & safety, cybersecurity, supplier risk, and business continuity
- Ensure regulatory compliance obligations are maintained and evidenced
- Support GDPR and information governance controls alongside relevant departments
- Ensure audit evidence is maintained and retrievable
- Supplier & Subcontractor Quality Assurance
- Assist with supplier qualification and compliance reviews
- Monitor subcontractor compliance requirements
- Ensure external providers meet required operational and certification standards
- Maintain approved supplier records and compliance evidence
- Customer & Contractual Compliance
- Support customer audit requirements
- Ensure customer contractual compliance obligations are documented and controlled
- Assist operational teams in ensuring contractual processes align with company certifications and standards
- Support major customer onboarding from a compliance and assurance perspective
- Management Reporting
- Provide regular reporting to senior leadership covering:
- Audit outcomes
- Non-conformances
- Certification status
- Corrective action progress
- Compliance risks
- KPI trends
- Continuous improvement activities
- Operational quality performance
- The QAO will be expected to:
- Maintain all certifications without major non-conformance
- Improve audit readiness across the business
- Reduce operational inconsistency
- Improve process adherence
- Increase organisational accountability
- Strengthen governance and compliance maturity
- Support scalable business growth through operational discipline
- Essential
- Strong experience managing ISO management systems
- Experience leading external certification audits
- Experience implementing internal audit programmes
- Strong understanding of: ISO 9001, ISO 27001, ISO 14001, ISO 45001
- Experience within technology, engineering, software, security, logistics, or service-based environments
- Excellent documentation and procedural writing capability
- Strong organisational and analytical skills
- Ability to challenge operational practices constructively
- Experience managing corrective and preventive actions
- Strong communication and stakeholder management skills
- Desirable
- Experience with NSI Gold and/or BAFE environments
- Knowledge of cybersecurity governance frameworks
- Experience building integrated management systems from fragmented environments
- Internal or Lead Auditor qualifications
- Highly organised
- Process-driven
- Detail-oriented
- Independent and objective
- Commercially aware
- Calm under pressure
- Strong sense of accountability and ownership
Quality Assurance Officer in Manchester employer: Touchstar Technologies Limited
Touchstar Technologies Limited is an exceptional employer that prioritises quality, compliance, and continuous improvement, making it an ideal workplace for a Quality Assurance Officer. With a strong focus on employee growth and development, the company fosters a collaborative work culture where your contributions can lead to meaningful change and operational excellence. Located in a dynamic environment, Touchstar offers unique opportunities to engage with cutting-edge technologies while maintaining a commitment to high standards and customer satisfaction.
Contact Details:
Touchstar Technologies Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its quality standards. Be ready to discuss how your experience aligns with their needs, especially around ISO management systems and compliance frameworks.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your past roles, highlight specific instances where you improved processes or managed audits effectively. This will demonstrate your proactive approach.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Touchstar Technologies.
We think you need these skills to ace Quality Assurance Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ISO management systems and quality assurance. We want to see how your skills align with the role of Quality Assurance Officer, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Quality:In your application, let us know why you’re passionate about quality and compliance. Share examples of how you've driven improvements in previous roles. We love candidates who are proactive and eager to make a visible impact!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your experience easy to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Touchstar Technologies Limited
✨Know Your Standards
Familiarise yourself with the ISO standards relevant to the role, such as ISO 9001 and ISO 27001. Be prepared to discuss how you've applied these standards in previous roles and how they can be integrated into the company's processes.
✨Showcase Your Audit Experience
Highlight your experience with internal and external audits. Prepare examples of how you've managed audit processes, dealt with non-conformances, and implemented corrective actions. This will demonstrate your capability to maintain compliance and improve operational quality.
✨Demonstrate Process Improvement Skills
Think of specific instances where you've identified inefficiencies and successfully improved processes. Be ready to share these examples, focusing on the impact your changes had on quality and compliance within the organisation.
✨Engage with Stakeholders
Prepare to discuss how you've effectively communicated with various stakeholders in past roles. Emphasise your ability to build relationships and ensure everyone is aligned with quality and compliance objectives, which is crucial for this position.
